Verifications : Operational Manager

BDO South Africa; Soweto; On-site; ZAR 600,000 - 800,000; Full time

Job summary

A consulting firm is seeking an Operational Manager to provide strategic, operational, and financial leadership. This role includes responsibilities such as developing company strategy, managing operations, ensuring financial health, and leading marketing initiatives. Candidates should have a proven track record in leadership and industry compliance. This position offers a chance to drive profitability and support growth in a dynamic environment.

Responsibilities

• Lead the development and execution of the company strategy.
• Ensure smooth and compliant day-to-day operations.
• Develop and manage annual budgets and financial targets.
• Develop integrated marketing and sales strategies.
• Ensure staffing with competent personnel.
• Oversee internal risk and compliance procedures.

Job description

Purpose of the role :

The Operational Manager will provide overall strategic, operational, commercial, and financial leadership to the company. This role will ensure the effective delivery of BEE Verification Services and other diversified products, while driving profitability, operational excellence, and sustained growth. The Operational Manager is responsible for developing and implementing strategies, policies, and systems that align with the company’s goals and regulatory requirements.

Key Responsibilities

1. Strategic Leadership

• Lead the development and execution of the company strategy.
• Oversee the formulation and implementation of operational policies and procedures.
• Ensure the company is adequately resourced with qualified staff and systems to meet operational and strategic goals.
• Identify and pursue new business opportunities and service innovations.

2. Operations Management

• Ensure smooth and compliant day-to-day operations across all regions.
• Own and maintain the company’s Verification Services management system.
• Coordinate internal and cross-regional audits and oversee technical committee initiatives.
• Ensure compliance with SANAS and relevant industry standards.

3. Financial Oversight

• Develop and manage annual budgets and financial targets.
• Monitor the financial health of the business, including profitability, return on investment, and cost control.
• Oversee pricing policies, debt collection procedures, and management of insurances.
• Deliver results in line with financial forecasts.

4. Sales, Marketing & Commercial Growth

• Develop and execute integrated marketing and sales strategies to grow market share.
• Lead client acquisition and retention efforts.
• Establish strategic partnerships and alliances to support commercial objectives.
• Manage the performance and development of the sales team.

5. Human Capital Management

• Ensure that the company is staffed with competent and adequately trained personnel.
• Promote a performance-driven and values-based organizational culture.
• Implement HR strategies aligned with business growth and transformation goals.
• Facilitate training on BBBEE standards and verification requirements.

6. Governance & Risk

• Act as Technical Signatory, and Analyst where required.
• Oversee internal risk, compliance, and independence procedures.