Vehicle Finance Call Centre Specialist

JustTheJob.co.za; Midrand; On-site; ZAR 100 000 - 140 000; Full time

Job summary

A recruitment platform is seeking a Customer Services Call Centre Consultant in Midrand. The role involves responding to customer queries via voice and email, providing resolutions, and handling various financial adjustments. Candidates should demonstrate strong communication skills, problem-solving abilities, and a commitment to excellent customer service. This position offers a chance to work within a dynamic environment focused on customer satisfaction.

Qualifications

• Strong communication skills to interact with customers via phone and email.
• Ability to handle queries and provide resolutions efficiently.
• Experience in a call center or customer service role preferred.

Responsibilities

• Respond to inbound customer queries via voice and email.
• Handle and resolve customer queries and reconciliation items.
• Provide accurate settlement quotes and process adjustments.
• Update customer information and handle special requests.
• Liaise with clients and internal departments for issue resolution.

Skills

Customer service

Communication

Problem-solving

Time management

Job description

A recruitment platform is seeking a Customer Services Call Centre Consultant in Midrand. The role involves responding to customer queries via voice and email, providing resolutions, and handling various financial adjustments. Candidates should demonstrate strong communication skills, problem-solving abilities, and a commitment to excellent customer service. This position offers a chance to work within a dynamic environment focused on customer satisfaction.