UX Copywriter & AI Conversation Designer

University of Fort Hare; Johannesburg; On-site; ZAR 300 000 - 450 000; Part time

Job summary

A leading educational institution in South Africa is seeking a creative UX Copywriter & AI Conversation Designer. This role involves crafting user-centered content and designing conversational flows for AI features. Candidates should have a minimum of 3 years of experience in UX writing or related fields and be proficient in generative AI tools. Strong editing skills and familiarity with design tools like Figma are essential.

Qualifications

• 3+ years in UX writing, content design, or conversation design for digital products.
• Native or near-native English, with exceptional editing and storytelling skills.
• Hands-on experience with generative AI tools such as ChatGPT.

Responsibilities

• Craft clear, concise UX writing for product interfaces.
• Develop content guidelines and tone-of-voice standards.
• Write and refine prompts for AI-powered features.

Skills

UX writing

Content design

Conversation design

Collaboration skills

Editing and storytelling

Education

Formal degree in English, Linguistics, Journalism, or Communications

3-year writing qualification

Tools

Figma

Job description

UX Copywriter & AI Conversation Designer

2025-11-25 - 2025-12-25

Temp

FRG003606

Information Technology

About the Role

We’re looking for a creative, detail‑obsessed UX copywriter who can shape exceptional digital product experiences with words — and who’s excited to explore the frontier of AI‑driven content. You’ll craft microcopy, conversation flows, and content frameworks that guide, reassure, and delight users at every touchpoint. If you can design content that speaks the user’s language, structure information so it’s instantly clear, and fine‑tune AI prompts so they respond with precision — we want to hear from you.

What You’ll Do

• UX Writing & Microcopy
  • Write clear, concise, and human‑centred copy for product interfaces — buttons, menus, onboarding flows, error messages, and more.
  • Maintain a consistent brand voice while adapting tone to context and user needs.
  • Turn complex ideas into intuitive, user‑friendly language.
• Content Strategy
  • Develop content guidelines, tone‑of‑voice standards, and editorial frameworks that scale across multiple products.
  • Collaborate with designers, developers, and product managers to integrate content seamlessly into the design process.
  • Use research, analytics, and user testing insights to make data‑informed content decisions.
• AI Prompt Engineering
  • Write, test, and refine prompts for AI‑powered features, ensuring accurate, relevant, and brand‑aligned responses.
  • Map and optimise conversational flows for chatbots, virtual assistants, and other AI‑driven user interactions.
  • Explore and apply new generative AI capabilities to enhance the user experience.
• Research & Iteration
  • Conduct content audits and usability reviews to identify improvements.
  • Use feedback from QA cycles, A/B tests, and live user sessions to refine copy and conversation design.

What You’ll Bring

• Experience: 3+ years in UX writing, content design, or conversation design for digital products.
• Education: A formal degree in English, Linguistics, Journalism, or Communications, or a minimum 3‑year writing qualification. Honours or Master’s degree a strong plus.
• Language Mastery: Native or near‑native English, with exceptional editing and storytelling skills.
• UX Mindset: Understanding of design principles, accessibility standards, and how copy impacts usability.
• AI Curiosity: Hands‑on experience with generative AI tools (e.g. ChatGPT, Claude, Gemini) and a knack for shaping prompts to achieve specific outcomes.
• Collaboration Skills: Comfortable working closely with designers, engineers, and product managers in agile environments.
• Tools: Familiarity with Figma or similar design tools.

Bonus Points

• Experience optimising conversational AI for tone, accuracy, and inclusivity.
• Knowledge of SEO and content performance tracking.
• Familiarity with localisation and content adaptation for global audiences.

How to Apply

Send us:

• A short portfolio or samples that showcase UX writing, microcopy, or conversational design you’ve created.
• (Optional) Examples of AI prompts you’ve crafted that achieved great results.