Uptime Tech Specialist—Southern Africa

Caterpillar Financial Services Corporation; Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading manufacturing company seeks an Uptime (Technical) Representative to join the Customer Facing team. This role focuses on enhancing dealer capabilities and resolving customer issues. Candidates should have a degree in Mechanical or Mechatronics Engineering and 1-3 years of relevant experience. Frequent domestic and international travel (70-80%) is required. Join us in shaping a sustainable world and delivering exceptional service to our customers.

Qualifications

• 1 – 3 years of post graduate experience.
• Demonstrated expertise and experience working in emerging markets or regions.

Responsibilities

• Provide input to improve service quality and profitability.
• Build dealer's technical capabilities for product repairs.
• Guide dealers on presentations to inform customers.
• Manage Product Improvement Programs with dealers.
• Collaborate with business partners for product defect fixes.

Skills

Customer Focus

Technical Excellence

Problem Solving

Effective Communications

Service Excellence

Education

Bachelor’s degree in Mechanical or Mechatronics Engineering

Job description

A leading manufacturing company seeks an Uptime (Technical) Representative to join the Customer Facing team. This role focuses on enhancing dealer capabilities and resolving customer issues. Candidates should have a degree in Mechanical or Mechatronics Engineering and 1-3 years of relevant experience. Frequent domestic and international travel (70-80%) is required. Join us in shaping a sustainable world and delivering exceptional service to our customers.