Universal Banker (Level 1)

Standard Bank Group; Laingsburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading financial institution in South Africa seeks a results-driven Universal Banker. In this role, you'll drive sales growth, provide exceptional customer service, and assist clients with their banking needs. The ideal candidate has a National Certificate in Banking and 3-5 years of relevant experience.

Qualifications

• 3-5 years of experience in banking or financial services required.
• Proven success in achieving sales targets through effective cross-selling.
• Strong understanding of banking products and regulatory compliance.

Responsibilities

• Drive sales growth and develop sales strategies.
• Handle banking matters for Personal, Prestige, and Private Banking clients.
• Deliver exceptional customer service and satisfaction.

Skills

Sales expertise

Customer service

Problem-solving

Education

National Certificate in Banking (NQF5)

Job description

Job Description

We're looking for a results-driven Universal Banker with a proven track record of exceeding sales targets. The successful candidate will be responsible for driving sales growth, developing and executing sales strategies, and providing exceptional customer service. They will handle banking matters for Personal, Prestige, and Private Banking clients, including product inquiries and client account activities (e.g., opening accounts, statements, debit order information), while accurately assessing client needs and delivering solutions efficiently within product and legislative (e.g., FAIS) parameters.

Qualifications

• National Certificate in Banking (NQF5 FAIS-recognized qualification or above), demonstrating a solid foundation in banking practices, financial services, and industry standards. This qualification ensures a high level of competency in financial advisory and intermediary services, in line with regulatory requirements.

Required Experience

• 3-5 years’ experience in banking or financial services, with a focus on FAIS qualifications and financial advisory roles.
• Proven sales background, consistently achieving or exceeding sales targets through effective cross-selling and upselling of banking products (e.g., loans, credit cards, mortgages, savings, and investment solutions).
• Success in generating new business, building a robust sales pipeline, and driving revenue growth in branch banking or contact centre environments.
• In-depth knowledge of banking operations including account management, transaction processing, and client relationship management.
• Strong understanding of banking products, policies, and regulatory compliance.
• Excellent problem-solving skills with a focus on delivering exceptional customer service and ensuring client satisfaction.

Additional Information

Behavioural Competencies

• Generating Ideas
• Exploring Possibilities
• Providing Insights
• Adopting Practical Approaches
• Convincing People

Technical Competencies

• Banking Processes & Procedures
• Client Acceptance & Review
• Application & Submission Verification (Consumer Banking)
• Customer Understanding (Consumer Banking)
• Product Knowledge (Consumer Banking)

Careers

Are you passionate about Africa's potential? Are you driven to succeed? At Standard Bank Group, a team of over 50,000 dedicated individuals shares a common purpose: Africa is our home, and we drive her growth. We believe our people are our greatest asset and strive to create a thriving environment where you can bring your whole self to work, pursue your dreams, and shape a brighter future for Africa. Join us if you're ready to turn your passion into impact and make a real difference as part of a dynamic team.