Underwriting Consultant: Short Term Insurance

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 150 000 - 250 000; Full time

Job summary

An insurance brokerage firm in South Africa seeks a customer service professional to ensure high levels of customer satisfaction and retention. The role requires handling administrative functions, providing advice on risk and cover, and supporting claims processing. Candidates must have Grade 12, FAIS credits at NQF level 4, and at least 2 years of underwriting experience in short-term insurance. This position offers opportunities for professional development in a growing company.

Qualifications

• Must have Grade 12 qualification.
• FAIS credits on NQF level 4 required as per FSCA requirements.
• Must hold RE5 (Representative) certification.
• At least 2 years of experience in short-term insurance underwriting.

Responsibilities

• Provide exceptional customer service to enhance satisfaction.
• Handle all administrative functions on existing member profiles.
• Upsell on existing business to increase revenue.
• Provide claims support and administration.
• Retain policies and customers through effective communication.

Skills

Computer literate (MS Office)

Attention to detail

Customer Service skills

Excellent communication skills

Interpersonal skills

Negotiation skills

Education

Grade 12

FAIS credits on NQF level 4

RE5 (Representative)

Job description

In support of the iMas Finance transformation strategy, preference will be given to candidates from the designated groups.

Why Join Us?

At iMas Insurance Brokers, you’ll be part of a dynamic and growing team where your experience will directly contribute to our success and make a significant impact in our non‑life division (short term insurance).

Job Purpose

To provide exceptional customer service and ensure high levels of customer satisfaction, retention and loyalty by handling all administrative functions on an existing member's profile and by providing accurate advice regarding risk and cover.

Job Outputs

• Policy administration
• Upselling on existing business
• Claims support and administration
• Retention of policies and customers

Qualifications and Experience

• Grade 12
• FAIS credits on NQF level 4, as per FSCA legislative requirements
• RE5 (Representative)
• 2 years proven Short term Insurance Underwriting experience

Knowledge and Skills

• Computer literate (MS Office)
• Attention to detail
• Customer Service skills
• Excellent communication skills
• Interpersonal skills
• Negotiation skills