Client Service Officer

The Department of Employment and Labour; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A government department in Polokwane is seeking applicants for a position that requires a Matriculation certificate and knowledge of unemployment insurance. Responsibilities include processing UIF benefit applications and conducting screening services. Ideal candidates should have strong verbal and written communication skills, as well as experience in customer relations and conflict management. The application deadline is February 6, 2026, and the position offers an opportunity to work with essential government policies and services.

Responsibilities

• Provide screening services.
• Process applications for UIF benefits.
• Register.

Skills

Interview

Communication (verbal and written)

Computer Literacy

Listening

Interpretation

Conflict Management

Time Management

Customer Relations

Analytical

Interpersonal

Telephone etiquette

On job training

Education

Matriculation/Grade 12/Senior Certificate

Job description

Overview

Job Location: Polokwane, Limpopo, South Africa

Application Deadline: February 06, 2026

Requirements

• Matriculation/Grade 12/Senior Certificate.
• Knowledge: Unemployment
• Insurance Act and Regulations, Unemployment Insurance Contributions Act, Public Finance Management Act (PFMA), Protection of Personal Information Act (POPIA), Treasury Regulations, Batho Pele Principles, Department of Labour and UIF Policies and Procedures, UIF\'s Vision and Mission and Values, Customer Care Principles, Departmental Policies, Procedures and Guidelines.
• Skills: Interview, Communication (verbal and written), Computer Literacy, Listening, Interpretation (ability to interpret UI Act and Contributions Act), Conflict Management, Time Management, Customer Relations, Analytical, Interpersonal, Telephone etiquette, On job training (operational system).

Duties

• Provide screening services. Process applications for UIF benefits. Register

Closing Date

06 February 2026 at 16:00 (walk-in) and 23:59 (online)