Ugc Lead - Creator Operations Manager

Inbeat Agency; Remote; ZAR 200 000 - 300 000; Full time

Job summary

A creative marketing agency is looking for a Creator Operations Manager to manage the onboarding and performance of UGC creators. This role requires strong process management, excellent communication skills, and prior experience in content operations. You'll be responsible for evaluating creators, maintaining relationships, and ensuring quality outcomes. The position offers unlimited time off, flexible hours, and the opportunity to work with major global brands in a remote-first environment.

Benefits

Unlimited Time Off

Flexible hours

Fully remote work

High-growth environment

Qualifications

• Prior experience leading UGC production or content operations teams.
• Ability to thrive in a fast‑paced, remote‑first environment.
• Strong organizational and communication skills.

Responsibilities

• Own the onboarding and management process for UGC creators.
• Monitor inbound creator applications and identify potential candidates.
• Design test assignments to evaluate creators.

Skills

Strong organizational skills

Clear communication

Managing relationships

Process management

Tools

Airtable

Notion

Slack

Project management tools

Job description

Creator Operations Manager (UGC)

About InBeat

We're a tight-knit team of creative, data-driven people, continuously building services & partnering with the world's largest brands.

We value great work with talented, innovative & driven people, making meaningful connections with like-minded creatives along the way!

The Role

Own the end-to-end process of onboarding, testing, and managing UGC creators at inBeat.

This person ensures we only work with top-quality creators by running them through structured evaluations, organizing our database, and aligning the right creators with the right creative projects.

Key Responsibilities

• Monitor inbound creator applications
• Identify great creators through communities and manual research
• Pre‑screen and invite high‑potential creators into our roster
• Create clear profiles with example work and evaluation notes
• Tag creators by skill set, vertical, and deliverable type
• Partner with creative strategists and PMs to source the right creators for briefs
• Maintain relationships with top performers (quick turnaround, reliable delivery)
• Act as first line of contact for creators during onboarding and test phases
• Build trust and keep communication clear on expectations, deliverables, and timelines
• Help turn top creators into long‑term collaborators

Creator Evaluation

Design and manage test assignments (scriptwriting, video shooting, editing).

Assess creators' ability to:

• Follow briefs
• Shoot content with good framing / lighting / audio
• Edit videos in‑platform and with basic tools

Ops & Database

• Tag creators by skill set, vertical, and deliverable type
• Create clear profiles with example work and evaluation notes

Project Alignment

• Match vetted creators with ongoing projects
• Partner with creative strategists and PMs to source the right creators for briefs
• Maintain relationships with top performers (quick turnaround, reliable delivery)

Relationship Management

• Act as first line of contact for creators during onboarding and test phases
• Build trust and keep communication clear on expectations, deliverables, and timelines
• Help turn top creators into long‑term collaborators

What Success Looks Like (90 Days)

• Structured database of vetted creators with clear tagging system (skills, quality, availability)
• A repeatable UGC test process that filters out weak creators quickly
• Reliable roster of creators aligned with client needs and campaign demands
• Smooth handoff of qualified creators to the creative team

Ideal Candidate

• Strong ops / process skills: can manage a pipeline and keep things organized at scale
• People‑oriented: communicates clearly and manages relationships with creators
• Comfortable with tools: Airtable / Notion / CRM, Slack, and project management tools

Must‑haves

• Prior experience leading UGC production or content operations teams
• Strong organizational and communication skills
• Ability to thrive in a fast‑paced, remote‑first environment

Preferred Skills

• Experience as a writer or creative strategist with UGC or performance marketing campaigns
• Creative operations experience (building scalable creative workflows or systems)
• Previous experience leading a team of creatives or sourcing specialists
• Demonstrated ability to connect creative decisions with measurable performance outcomes
• Bonus: prior experience in influencer / UGC management, production coordination, or casting

Why Join InBeat

• Unlimited Time Off & Sick Days
• Flexible hours
• Fully remote (work from anywhere)
• High‑growth environment with room to make your mark
• Work directly with some of the world's biggest brands
• Lead a department at the center of the creator economy
• Autonomy to innovate and test new sourcing methods
• Be part of a global, ambitious, and collaborative team that values creativity, ownership, and results

Senior Level

Mid‑Senior level

Employment type: Full‑time

Job function: Production and Marketing

Industries: Marketing Services