TRICARE Beneficiary Services Representative

Leidos; Remote; ZAR 566 000; Full time

Job summary

A defense and technology services company is seeking a TRICARE Beneficiary Services Representative to support military families through enrollment and beneficiary education processes. This role requires strong communication skills, customer service experience, and the willingness to travel frequently. Candidates must have a high school diploma and be eligible for specific clearances. The salary for this role is set at $34,500, with a pay range from $31,850 to $57,575.

Qualifications

• 3+ years of customer service experience.
• Eligible to obtain ADP IT III clearance.
• Willing to travel 25–75% of the time.

Responsibilities

• Provide beneficiary education and enrollment services.
• Travel to multiple sites based on need.
• Assist with customer service for TRICARE resources.

Skills

Fluent in English

Proficient in Microsoft Office

Effective communication

Self-starter

Strong organizational skills

Education

High School diploma or GED

Tools

Defense Online Enrollment System

MHS Genesis

Job description

Make a Difference – Join Our Leidos TRICARE Team based in Osan, S. Korea!

Are you looking for a rewarding opportunity? Leidos is accepting applications for a TRICARE Beneficiary Services Representative (BSR) FLOATER, an essential role in supporting active‑ duty military members and their families. This position offers the chance to make a real impact, develop new skills, and contribute to a mission that matters.

This requisition is for future openings. Qualified applicants will be contacted and added to a pipeline for future vacancies.

As a BSR, you will provide key beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). Your work will help ensure that TRICARE‑eligible beneficiaries receive the healthcare services and support they need.

What You’ll Do:

• Multi‑site Coverage: Travel 25‑75% of the time based on need for coverage. Floaters could potentially travel anywhere within the Pacific region (Guam, Japan, and South Korea).
• Verify Benefits & Enrollment: Process enrollments, disenrollments, portability transfers, and more via systems like Defense Online Enrollment System (DOES) and MHS Genesis.
• Primary Care Manager (PCM) Changes: Follow Military Treatment Facility (MTF) guidelines to make individual and batch PCM updates.
• Education & Customer Service: Offer guidance on TRICARE resources, benefits, enrollment, and claims, assisting beneficiaries both in person and over the phone.
• Claims Assistance: Provide basic claims status updates and support.
• Conduct Briefings: Lead informational sessions for various events such as in/out processing, maternity, and pre‑separation/retirement.
• Data Management: Collect and record daily activities and Other Health Insurance (OHI) info into applicable systems.
• Assess & Escalate Issues: Evaluate the level of assistance needed and refer or escalated complex issues as needed for proper resolution.
• Compliance & Confidentiality: Comply with all HIPAA regulations, maintain confidentiality and proper handling of Protected Health Information (PHI), and complete Leidos and other training courses on time.
• Collaborate & Support: Assist with remote support, train new team members, and other duties as assigned.

Basic Qualifications:

• High School diploma or GED, or equivalent years of experience
• U.S. Citizenship
• Eligible to obtain and maintain ADP IT III clearance (Non‑Sensitive Position, Tier 1)
• Eligible to obtain Invited Contractor 700‑19 SOFA designation for employment in South Korea
• Able to provide proof of ordinary residency in the United States
• 3+ years of customer service experience
• Willing and able to travel to multiple sites 25‑75% of the time

Essential Skills:

• Fluent in English with strong written and oral communication
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Effective at delivering presentations
• Ability to tactfully communicate with others, both in person and on the phone
• Self‑starter, able to work independently and with minimal supervision
• Strong organizational, time management, and multitasking abilities
• High attention to detail

Preferred Qualifications:

• Familiarity with TRICARE Overseas Program, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
• Work background in the following areas:
  • U.S. military healthcare delivery system or civilian managed care
  • Medical or clinical environment
  • MHS Genesis or civilian healthcare systems, medical claims
• SOFA/Command‑Sponsored status as a dependent of an Active‑Duty Service Member, DoD employee, or U.S. Contractor supporting the DoD*

* Candidates who do not hold a SOFA/Command sponsorship need to be able to provide required documentation to obtain SOFA through Leidos for employment in South Korea. Candidates will not be eligible for sponsorship until their first day of employment.

Candidates are solely responsible for all relocation‑related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while residing in Japan to include relocating back to the U.S.

Salary:

The annual salary for this specific position is $34,500 and the program is not able to negotiate that.

Pay Range:

Pay Range $31,850.00 – $57,575.00