Travel Support Specialist: First-Contact Agent

Travelstart; Cape Town; On-site; ZAR 120 000 - 160 000; Full time

Job summary

A travel solutions provider is seeking a Travel Operations Agent in Cape Town. The role involves addressing customer queries, ensuring accuracy in ticketing, and providing exceptional service. Candidates must have at least a high school qualification, customer service experience, and knowledge of travel industry practices. Ideal for detail-oriented professionals committed to enhancing customer experiences.

Qualifications

• Customer service experience across multiple channels.
• At least 2 years of travel industry experience.
• Proficient in Amadeus or similar systems.

Responsibilities

• Resolve customer queries through multiple channels.
• Ensure accuracy in ticketing and compliance.
• Assist with operational tasks as needed.

Skills

Customer service experience

Strong knowledge of fares and calculations

Attention to detail

Time management

Teamwork and problem-solving skills

Education

High School completion (Grade 12/NQF4)

Tertiary qualifications

Tools

Amadeus or other GDS systems

Job description

A travel solutions provider is seeking a Travel Operations Agent in Cape Town. The role involves addressing customer queries, ensuring accuracy in ticketing, and providing exceptional service. Candidates must have at least a high school qualification, customer service experience, and knowledge of travel industry practices. Ideal for detail-oriented professionals committed to enhancing customer experiences.