Travel Desk Executive Mantis Group

AccorCorpo; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading hospitality company in Cape Town is seeking a dedicated travel consultant to design bespoke travel itineraries and provide high-touch service to ensure memorable guest experiences. Responsibilities include managing reservations, collaborating with suppliers, and utilizing technical systems. The ideal candidate has a degree in Hospitality or Tourism, international travel experience, and proficiency in English. This full-time position offers competitive salary packages with performance-based bonuses and industry perks.

Benefits

Competitive salary package

Performance-based bonuses

Learning and development opportunities

Industry perks on accommodation and dining

Qualifications

• Bachelor's degree or equivalent in Hospitality, Tourism, or related field.
• Proven experience in luxury or conservation-focused travel.
• Fluency in English; additional languages are advantageous.

Responsibilities

• Design bespoke itineraries aligning with client preferences.
• Provide personalized service for seamless guest journeys.
• Manage multiple reservation and client management systems.

Job description

Responsibilities

• Design bespoke itineraries that align with client preferences, travel goals, and the distinctive offerings within the Mantis portfolio.
• Proactively recommend destinations and experiences that embody Mantis ethos of responsible and adventurous luxury.
• Provide personalized service to ensure seamless guest journeys from enquiry to post-travel follow-up.
• Cultivate and maintain strong relationships with suppliers, tour operators, and hotel teams.
• Expand the reach of the Travel Desk across Mantis properties, ensuring consistent service standards and collaboration.
• Support internal teams with destination knowledge, itinerary design, and operational guidance.
• Position lesser-known or emerging destinations as desirable travel opportunities for discerning clientele.
• Collaborate with marketing teams to promote exclusive experiences and strengthen brand awareness within key markets.
• Identify client segments and tailor offers or communications to enhance engagement and conversions.
• Manage multiple reservation and client management systems, including GDS, CRM platforms, and CRS tools such as Accor Reservations, WETU, Travelogic, and Smartbox.
• Demonstrate expert knowledge of travel products, routes, and experiences across Southern and East Africa.
• Communicate professionally and efficiently with guests and agents through email, telephone, WhatsApp, MS Teams, and other channels.
• Embrace a dynamic, adaptable, and collaborative approach within a fast-paced global environment.

Qualifications

• Education: Bachelor’s degree or equivalent qualification in Hospitality, Tourism, or a related field.
• Professional Experience: Proven experience in international inbound travel to Africa, ideally within the luxury or conservation-focused travel sector.
• Technical Skills: Proficiency in Microsoft Office, GDS, and reservation systems (Accor Reservations, Travelogic, WETU, Smartbox).
• Languages: Fluency in English required; additional languages such as French, German, Spanish, or Russian are advantageous.
• Personal Attributes: Detail-oriented, client-focused, and passionate about delivering high-touch service that reflects Mantis core values of sustainability, conservation, and local engagement.

Additional Information

• Lucrative Rewards: Your efforts won’t go unnoticed. Anticipate a competitive salary package with generous performance-based bonuses and incentives.
• Personal Growth: Unlock your full potential and pursue your personal goals through continuous learning and development opportunities.
• Industry Perks: Enjoy local and global benefits on accommodation, dining, and lifestyle services.
• Learning Opportunities: Access Accor’s extensive learning and development platform, offering thousands of courses to expand your knowledge and skills.
• Recognition and Rewards: Personalized reward programs, bonuses, and incentives in addition to a competitive base salary.

Remote Work

No

Employment Type

Full-time

Key Skills Graphic Designing, Computer Data Entry, Exploration, Access Control, Corporate Finance, Elevator Maintenance

Experience: Years

Vacancy: 1