Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

Ananzi; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A dynamic Education Center in Umhlanga is seeking a Training & Development Coordinator to oversee quality control and operational coordination. The role requires strong leadership skills to manage a team of tutors, ensuring they deliver exceptional learning experiences. Ideal candidates will have a Bachelor's degree and 2-3 years of experience in a training or quality assurance role. This full-time position is office-based and requires flexibility for shifts as needed.

Qualifications

• Bachelor's Degree in any field.
• Ideally 2–3 years' experience in a leadership, training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Responsibilities

• Monitor live and recorded teaching sessions for quality control.
• Evaluate tutor performance on various criteria.
• Conduct regular quality assurance checklists, providing feedback to tutors.
• Ensure classroom standards are maintained by tutors.
• Lead a team of tutors and act as first point of contact for escalations.
• Oversee scheduling for timely class attendance.
• Liaise with HR regarding absenteeism and performance issues.
• Maintain accurate records, including shift reports and quality reports.
• Lead and support a team of teachers in various functions.

Job description

Location

Office-Based – Umhlanga, Durban

Type

Permanent

Start Date

Immediate

Salary

R – R per month (depending on shift, experience and qualifications)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga.

This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.

Responsibilities

• Quality Control – Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
• Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
• Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
• Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
• Operational Coordination – Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
• Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
• Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
• Reporting & Administration – Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
• Team Leadership – Lead, guide, and support a team of teachers; handle scheduling, training, quality assurance, and performance evaluation of team members.

Qualifications

• Bachelor's Degree in any field.
• Ideally 2–3 years' experience in a leadership or training, coaching, or quality assurance role.
• Must reside within a 20 km radius of Umhlanga, KZN.

Working Hours

• Monday - Thursday 07:00 – 19:00 SAST
• Friday - Sunday 07:00 – 19:00 SAST

Other

• Must be able to work centre-based full-time from our Umhlanga offices.
• Flexibility to work shifts where operationally required.

POPI Disclosure

By applying for this position, you consent to The Faculty collecting and processing your personal information as part of the recruitment process. Your data will be treated per the Protection of Personal Information Act (POPIA). Please get in touch with us directly if you wish to withdraw your consent or have any queries about how your information is handled.