Training Consultant / Training Facilitator

Discovery Limited; Sandton; Hybrid; ZAR 200 000 - 300 000; Full time

Job summary

A prominent financial services company is seeking a Training Consultant to design and facilitate training programs for Discovery Bank's product offerings. The role requires a minimum of 2 years of experience in Client Services within a banking environment and relevant training qualifications. Responsibilities include creating training materials, monitoring training effectiveness, and collaborating with subject matter experts to meet training objectives. This position offers a hybrid work environment in Sandton.

Qualifications

• Intermediate to advanced Discovery Bank product knowledge is essential.
• Minimum 2 years experience in Client Services within a banking environment.
• At least 2 years training experience.

Responsibilities

• Facilitate impactful in-person and virtual blended training solutions.
• Monitor and evaluate training activities and programme effectiveness.
• Collaborate with SMEs to manage delivery of training outputs.

Skills

Facilitation methods

Creative and innovative

Excellent organisational skills

Good attention to detail

Effective communication

Good report writing skills

Education

Relevant training qualification

Job description

Discovery Institute of Training

Training Consultant

Sandton - Hybrid

About Discovery

Discovery’s core purpose is to make people healthier and to enhance and protect their lives. We seek out and invest in exceptional individuals who understand and support our core purpose, and whose own values align with those of Discovery. Our fast-paced and dynamic environment enables smart, self-driven people to be their best. As global thought leaders, Discovery is passionate about innovating in order to not only achieve financial success, but to ignite positive and meaningful change within our society.

Key purpose

The vacancy is for a Training Consultant (facilitator) within the Discovery Institute of Training, who will facilitate and design and develop training programmes and material for Discovery Bank product-specific in-person and virtual training solutions for various business units across Discovery Bank.

Key outputs

• Facilitate impactful in-person and virtual blended learning solutions.
• Invigilate formative and summative assessments, identify development areas, and provide constructive developmental feedback.
• Following the 6Ds methodology, create training material and assessments based on technical product information, systems and SOPs forpredominantly facilitator-led training workshops and induction programmes, in line with the curriculum to ensure that learning and business outcomes are matched.
• Review and provide input on training material created by the Instructional Designers.
• Monitor, evaluate, and keep accurate records of training activities and programme effectiveness using the LMS.
• Keep abreast of the latest learning and development trends, developments, and best practices to implement accordingly.
• Collaborate with SMEs, product coaches and line managers to understand business outputs and manage delivery of said outputs.
• Obtain feedback from stakeholders on the appropriateness of delivery of training interventions to drive continuous improvement.
• Effectively deploy appropriate assessments that measure knowledge transfer.
• Ensure the effective transition from training to the live environment (soft landing).

Competencies

• Familiar with traditional and modern facilitation methods
• Experience in the application of the6Dsmethodology
• Creative and innovative
• Growth mindset
• Excellent organisational and time management skills
• Very good command of the English language
• Good attention to detail
• Communicate effectively with diverse personalities
• Delivering results and meeting customer expectations
• Coping with pressure and setbacks
• Adapting and responding to change
• Relating and networking
• Applying expertise and technology
• Show an interest in the current economic climate and keeps up to date with daily market trends related to the banking industry
• Good report writing skills

Experience

The following knowledge and experience are required:

• Intermediate to advance Discovery Bank product knowledge - Essential
• 2 years working experience within Client Services in a banking environment - Essential
• Adequate knowledge of bank systems and aplications
• 2 years Training experience
• Relevant training qualification

EMPLOYMENT EQUITY

The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.