Tier 3 Service Desk Technician

Dial a Nerd; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A tech service company based in Johannesburg seeks a skilled Tier 3 Technician to provide technical support both onsite and remotely. The role involves installations, configurations, and maintenance of IT equipment, ensuring effective service delivery. Candidates should possess 3+ years of experience, expertise in various operating systems, and excellent communication skills. A valid driver’s licence and reliable vehicle are required. Join this team to enhance your technical capabilities and client relations.

Qualifications

• 3+ years’ experience in a technical support role.
• Solid understanding of desktop and server operating systems.
• Experience with networking hardware such as routers and switches.
• Strong diagnostic and problem-solving skills.

Responsibilities

• Provide technical support on-site and remotely.
• Carry out installations and configurations of IT equipment.
• Maintain client environments and provide upgrade recommendations.
• Document all site visits and resolutions in the ticketing system.
• Build and maintain strong client relationships.

Skills

Technical support

Diagnostic skills

Problem-solving

Communication

Time management

Tools

Networking hardware

Windows

macOS

Linux

Job description

Job Summary

We are looking for a skilled and reliable Tier 3 Technician to join our Service Desk team in Johannesburg. This role includes both remote support and occasional on-site visits to client locations. You will need your own reliable vehicle and a valid driver’s licence.

Key Responsibilities

Provide technical support on-site and remotely to resolve issues related to hardware, software, and networking.

Carry out installations and configurations of desktops, laptops, printers, and other IT equipment.

Maintain client environments and provide recommendations for upgrades or improvements based on Checks and IT Standards.

Maintain accurate and detailed documentation of all site visits, actions taken, and resolutions via our ticketing system.

Work with internal teams to elevate and resolve complex issues when required.

Build and maintain strong relationships with clients through professional and effective service delivery.

Stay current with developments in technology to maintain a high level of technical competence.

Provide feedback to management on recurring issues or opportunities for improvement.

Requirements

3+ years’ experience in a technical support role, ideally in an MSP or customer-facing IT environment.

Solid understanding of desktop and server operating systems (Windows, macOS, and Linux preferred).

Experience with networking hardware such as routers, switches, wireless access points, and firewalls.

Strong diagnostic and problem-solving skills with a methodical approach.

Clear and confident communicator, able to explain technical concepts to non-technical users.

Able to manage time effectively and work independently when required.

Valid driver’s licence and reliable vehicle are essential.