Tier 2 IT Service Desk Engineer – On-site (Century City)

Believe Resourcing; Cape Town; On-site; ZAR 400 000 - 600 000; Full time

Job summary

A cybersecurity and IT services provider is looking for a Tier 2 Service Desk Engineer based in Cape Town. This role involves resolving incidents from Tier 1 engineers and supporting infrastructure upgrades in a collaborative environment. Ideal candidates will have 5+ years of IT support experience and relevant certifications. This position offers the opportunity to grow within a dynamic team committed to technical excellence and continuous improvement.

Qualifications

• 5+ years’ experience in IT support or managed services.
• Familiarity with scripting (PowerShell) and process automation.
• Strong technical understanding of network and server infrastructure.

Responsibilities

• Resolve incidents escalated from Tier 1 engineers.
• Support and implement network, server, and cloud infrastructure upgrades.
• Perform system maintenance, troubleshooting, and patching.

Skills

Windows & macOS

Windows Server

Networking

Microsoft 365

Azure

Veeam

PowerShell

Education

IT support or managed services experience

Relevant certifications (Microsoft, Cisco, VMware, CompTIA A+/N+)

Tools

FortiGate

Cisco ASA

VMware

Job description

A cybersecurity and IT services provider is looking for a Tier 2 Service Desk Engineer based in Cape Town. This role involves resolving incidents from Tier 1 engineers and supporting infrastructure upgrades in a collaborative environment. Ideal candidates will have 5+ years of IT support experience and relevant certifications. This position offers the opportunity to grow within a dynamic team committed to technical excellence and continuous improvement.