Third Party Liabilities Consultant

Telesure Investment Holdings (TIH); Johannesburg; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A financial service provider in Johannesburg is looking for a Third Party Liabilities Consultant to manage negotiations and administration with insurance companies. The ideal candidate will be responsible for processing third party claims, handling customer inquiries, and ensuring operational compliance. Candidates should possess at least 1-3 years of claims experience and relevant education qualifications. This role offers an opportunity to grow within a purpose-driven organization.

Qualifications

• 1-3 or more years Claims Experience is essential.
• 3 or more years' experience in insurance, financial, or legal environment is essential.
• Experience in a call centre environment is essential.

Responsibilities

• Conduct negotiations and administration with insurance companies to process claims.
• Collect and analyze data using tools, ensuring thorough investigation of claims.
• Handle customer service inquiries and manage complex customer cases.

Education

Grade 12/ SAQA Accredited Equivalent

STI Qualification

LLB/Legal Certificate

Job description

Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

The Third Party Liabilities Consultant is required to conduct negotiations and administration with insurance companies to process third party claims against clients, and thoroughly investigate quantum and merits.

Responsibilities

• Data Collection & Analysis

  Collate and analyse data using pre-set tools, methods and formats to investigate claims. Involves working independently. Ensure all data is captured and assessed fully and accurately.

• Administration

  Produce, update and provide best practice support to customers on the claims administration process and other departmental systems, in line with claims policy, rules and SOP's. Ensure cost saving for business through effective apportionment of third party claim.

• Customer Service

  Carry out a range of customer service activities, including handling customer cases and enquiries that are more complex or outside the norm. Ensure regular feedback is given to clients and third party.

• Work Scheduling

  Organise own work schedule in order to get the job done, coordinating with support services and completed work within SOP.

• Correspondence

  Prepare tailored correspondence to clients, and third party claimants and stakeholders. Maintain and improve client relationships. Build effective working relationships with third parties (incl. insurance companies) and Attorneys. Build and maintain effective working relationships within TIH (Claims, Assessing, Policy Services and Legal Department).

• Document Management

  Create, organise and maintain files containing the correspondence and records of a senior colleague.

• Document Preparation

  Prepare moderately complex documents using a variety of computer applications such as Microsoft Office. Also responsible for gathering and summarising data for reports. Prepare and manage claim documentation for customers.

• Personal Capability Building

  Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Ensure up-to-date knowledge of company products, systems and procedures.

• Operational Compliance

  Develop knowledge and understanding of the organisation's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorisation from a supervisor or manager for any exceptions from mandatory procedure. Ensure fast, efficient and fair settlement procedures are followed. Assure all work meets technical / operations standards for quality.

Education

• Grade 12/ SAQA Accredited Equivalent (Essential)
• STI Qualification (Advantageous)
• LLB/Legal Certificate (Advantageous) (Required)

Experience

• 1-3 or more years Claims Experience (Essential)
• 3 or more years’ experience in insurance / financial / legal environment (Essential)
• Experience in call centre environment (Essential)

Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.