Tenant Find - Team Coordinator (Remote)

VA Central; Cape Town; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A real estate management company is seeking an experienced Team Coordinator to support their Tenant Find team in Cape Town. The role involves leading a team of Lettings Negotiators, enhancing operational efficiency, and ensuring high service standards. Ideal candidates will have 3–5 years of management experience in tenant finding and a strong process-oriented mindset. This hands-on position is suited for those adaptable in a tech-driven environment.

Qualifications

• 3-5+ years of team management experience in real estate.
• Strong understanding of UK lettings regulations.
• Proven ability to build and manage small teams.

Responsibilities

• Lead a team of 5–7 Lettings Negotiators.
• Drive day-to-day operations and ensure high service standards.
• Contribute to process and continuous improvement.

Skills

Team management experience

Hands-on experience as a Lettings Negotiator

Understanding of UK residential lettings regulations

Strong communication skills

Process improvement mindset

Job description

Overview

Job Description We’re looking for an experienced and proactive Team Coordinator to support our client’s Tenant Find team in the real estate sector. You’ll lead a team of 5–7 Lettings Negotiators, driving day-to-day operations, continuous improvement, and high service standards.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment. You’ll play a key part in developing team members, improving operational efficiency, and working closely with stakeholders. You should have 3–5 years of management experience in tenant find, including direct experience as a Lettings Negotiator.

Your Day-to-Day

40% – Operational Support

• Handle complex or unclear cases
• Resolve bottlenecks and support workload peaks
• Provide second-eye reviews and direct assistance to team members

40% – Team Management & Development

• Manage 3–5 Lettings Negotiators (scaling up to 8–10 within next 3-6 months)
• Deliver training and product/regulatory updates
• Run performance reviews, provide coaching, and support career development

20% – Process & Continuous Improvement

• Contribute to Central Operations process improvements
• Update or create training materials
• Suggest and implement standardisation and efficiency improvements
• Analyse team metrics and KPIs

What We're Looking For

• 3-5+ years of team management experience in real estate, ideally in the UK market and with a focus on tenant find
• Hands-on experience as a Lettings Negotiator or similar role
• Strong understanding of UK residential lettings regulations
• Proven ability to build and manage small teams (3–5 people), ideally in a remote or distributed setup
• Adaptable and quick to learn in a tech-driven, fast-changing environment
• Strong process-thinking mindset; able to identify, document, and implement operational improvements
• Clear and confident communicator, both written and verbal, with stakeholders at all levels

Hardware Requirements

• Own laptop or computer with webcam and headphones
• ADSL/Fibre internet (minimum speed: 50 Mbps)
• VOIP-compatible headset
• Installed antivirus software
• Backup battery/UPS for power continuity