Temp Post | Call Centre Credit Controller

Life Healthcare; Rosebank; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading healthcare provider is seeking a Credit Controller for their call centre in Rosebank, Gauteng. The ideal candidate will have a Grade 12 qualification, over 3 years of credit control experience, and proficiency in the healthcare environment. Responsibilities include managing the credit control process, ensuring compliance with quality standards, and developing strong relationships with customers. This position requires effective communication skills and the ability to work under pressure.

Qualifications

• 3+ years of experience in credit control and call centre.
• Experience in the healthcare environment.
• Ability to work under pressure.

Responsibilities

• Ensure efficient administration of credit control function.
• Manage calls within specified SLA.
• Develop relationships with internal and external customers.

Skills

Problem-solving

Customer responsiveness

Effective communication

Education

Grade 12

Tools

Computer proficiency

Job description

Function Finance / Administration Facility Position Temp Post | Call Centre Credit Controller Introduction

The vacancy exists for a Inbo und Credit Controller for the Call Centre, based at Life Healthcare Head Office in, Rosebank. The successful candidate should have strong business acumen and the ability to coordinate, implement and sustain the credit control process through empowering and influencing.

Responsibilities

• Ensuring accurate and efficient administration of the credit control function.
• Ensure all calls are managed within the SLA
• Good telephonic etiquette
• Includes the responsibility and functions for more than one business unit
• Ensure all queries are resolved
• Develop sound relationships with both internal and external customers including patients, funders, doctors and private patients.
• Compliance with working procedures and quality requirements.
• Effective verbal and written communication skills.
• Knowledge Reconciliation
• Must have an eye for details
• Skilled customer service Agent
• Professionalism and first call resolution
• Effective Communication
• Creating a positive impression to enhance customer satisfaction

Requirements

• Qualification – Grade 12
• Must have 3 years and over credit control and Call Centre, experience (either at a medical aid or in a hospital)
• Must have experience in the Healthcare environment
• Ability to work within a pressurised environment
• Understanding of the Private Healthcare industry, its challenges and role players
• Computer proficiency
• Must have Call Centre Experience

Competencies

• Problem-solving, analysis and judgement
• Resilience
• Engaging diversity
• Verbal & written communication skills
• Drive & energy
• Building relationships
• Customer responsiveness
• Leading by example
• Ethical behavior
• Excellence orientation