Technician Level 1

Boardroom Appointments; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading recruitment agency in Johannesburg is looking for a Technical Support Specialist to assist customers with their IOS devices. You will troubleshoot hardware and software issues, conduct repairs, and provide excellent customer service. Candidates with a BTech in IT or similar field are preferred. This role requires effective communication skills and patience in handling customer inquiries. Join our team to help customers get the most out of their devices and promote our products.

Qualifications

• Experience in providing technical support to customers.
• Ability to diagnose hardware and software issues.
• Skills in conducting repairs and replacements.

Responsibilities

• Provide technical support and assistance to customers.
• Diagnose and troubleshoot hardware and software issues on all IOS Devices.
• Conduct repairs and replacements of faulty components.

Skills

Technical support

Diagnostic skills

Customer service

IOS device knowledge

Education

BTech in a relevant IT field

Job description

• BTech in a relevant IT field is preferred but not mandatory

Responsibilities:

• Provide technical support and assistance to customers
• Diagnose and troubleshoot hardware and software issues on all IOS Devices
• Conduct repairs and replacements of faulty components in accordance with the company's guidelines and standards
• Assist customers in setting up and configuring their devices
• Upsell and promote company products, accessories, and services based on customer needs
• Effectively communicate technical information to customers in a clear and understandable manner
• Handle challenging customer situations with patience, empathy, and professionalism
• Collaborate with other team members to resolve complex technical issues
• Maintain accurate records of customer interactions, repairs, and transactions
• Stay updated on the latest company products, technologies, and troubleshooting techniques