Technical Support Specialist - 1st Line Troubleshooter

iStore South Africa; Ballito; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading Apple reseller in Ballito seeks a Technical Support Technician to deliver exceptional support services to customers. The role involves troubleshooting technical issues, providing software support, and training. Ideal candidates should have a Matric and an IT qualification (minimum A+/N+), along with experience in Helpdesk or 1st Line Support. Strong interpersonal skills, tenacity, conflict management abilities, and a passion for learning are essential. Join us in providing outstanding technical service to our valued customers.

Qualifications

• Completed Matric and an IT qualification such as A+ or N+.
• Experience in Helpdesk or 1st Line Support.

Responsibilities

• Provide technical support and troubleshooting for customers.
• Resolve technical issues and offer software support.
• Deliver training and assistance as needed.

Skills

Technical troubleshooting

Customer service

Conflict management

Situational awareness

Learning and development

Education

Matric and IT qualification (minimum A+/N+)

Job description

A leading Apple reseller in Ballito seeks a Technical Support Technician to deliver exceptional support services to customers. The role involves troubleshooting technical issues, providing software support, and training. Ideal candidates should have a Matric and an IT qualification (minimum A+/N+), along with experience in Helpdesk or 1st Line Support. Strong interpersonal skills, tenacity, conflict management abilities, and a passion for learning are essential. Join us in providing outstanding technical service to our valued customers.