Technical Support Representative Level 1 (Night Shift)

Triton Digital; Pretoria; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic technology company in Pretoria seeks a Technical Support Representative for a night shift position. The role involves assisting clients with technical queries related to streaming products, collaborating with development teams, and providing exceptional customer support. Ideal candidates will have client-facing technical experience and excellent communication skills. This is a hybrid role requiring occasional in-office attendance.

Qualifications

• Experience in a client-facing technical role.
• Strong knowledge of Windows environments.
• Excellent English communication skills (spoken and written).

Responsibilities

• Communicate with clients via email and phone, assisting them with the platform.
• Serve as first-line support for clients, escalating issues when necessary.
• Develop expertise in troubleshooting streaming and content delivery products.

Skills

Client-facing experience

Technical troubleshooting

Organizational skills

Clear communication

Problem-solving

Job description

Shift: Midnight – 9:00 (UTC+2)

Triton Digital is looking for a Technical Support Representative to join our Customer Support team. In this role, you will support Triton’s industry-leading content delivery products by communicating with clients and partners, solving technical issues, and ensuring smooth operations. You’ll also collaborate closely with our development and implementation teams, giving you the opportunity to deepen your technical knowledge and gain hands-on experience with the complexity of our systems. This is a hybrid role, requiring occasional attendance at our Pretoria office for training and team collaboration. This position is for a night shift (midnight to 9:00, UTC+2).

At Triton Digital, we pride ourselves on providing outstanding customer support, it’s what sets us apart from competitors and why our clients value us. Just as important, you’ll be joining a supportive and collaborative team environment, where people are approachable, helpful, and genuinely enjoy working together.

As a Technical Support Representative, you will

• Communicate with clients via email and phone, assisting them with the platform and resolving their queries.
• Serve as first-line support for Triton clients, escalating issues when necessary.
• Develop expertise in troubleshooting Triton’s streaming and content delivery products.

Our Dream Candidate

You bring a balance of technical skills and client-facing experience, and you’re eager to grow in a dynamic environment. Ideally, you have:

• Experience in a client-facing technical role.
• Strong knowledge of Windows environments.
• Excellent English communication skills (spoken and written).
• The ability to manage multiple priorities and stay organized under pressure.
• Confidence with technical concepts, and the ability to explain them clearly to different audiences.

What You Do Well

• Take initiative and think creatively to solve problems.
• Embrace continuous learning and adapt quickly to new tools or challenges.
• Collaborate effectively within your own team and across other teams.
• Take accountability of issues through resolution and/or proper escalation.
• Deliver an excellent customer experience with every interaction.
• Organize and manage your work independently with minimal supervision.
• Meet deadlines enthusiastically in a fast-paced, dynamic environment.
• Empathize with users and quickly understand the issues they’re facing.
• Express yourself in writing in a clear, professional, and approachable way.

What we value (but not required)

• Experience troubleshooting software logs.
• Familiarity with customer support platforms such as Salesforce, Intercom, or Zendesk.
• Experience with SaaS-based B2B platforms.