Technical Support Agent

Absa Group; Johannesburg; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A prominent banking institution in Johannesburg is seeking a technically qualified petrol or diesel artisan for a Fixed Term Contract. The role involves managing all aspects of maintenance management for fleet customers, including approving repair requests and providing technical advice. The ideal candidate must have at least 3-4 years of experience and relevant qualifications (NQF5), along with excellent communication and problem-solving skills. Join a dynamic team to contribute to our maintenance strategy and operational processes.

Qualifications

• 3 - 4 years' experience in a similar role.
• Ability to assess technical issues and provide practical solutions.

Responsibilities

• Managing calls and electronic repair quote submissions.
• Review and approve vehicle repair and maintenance requests.
• Provide technical advice to the call centre agents and customers.

Skills

Excellent verbal and written communication skills

Problem-solving skills

Education

Relevant Qualification - NQF5

Higher Diplomas: Business, Commerce and Management Studies

Job description

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

Fixed Term Contract opportunity! Technically qualified petrol or diesel artisan responsible for managing all aspects of passenger, commercial and specialised assets maintenance management on behalf of fleet customers and AVMS owned assets. Executing well on the respective managed maintenance business strategy and operational processes. Ensuring that you work well withing a team and participate in constructive team discussions and ensuring team support where and when required by the team leaders and management of the AVMS business.

Job Description

Managing calls and electronic repair quote submissions from AVMS approved merchants and suppliers in respect of

• Loading of maintenance and repair quotes
• Scrutinizing maintenance and repair quotes
• Review and approve vehicle repair and maintenance requests based on established protocols, ensuring compliance with fleet policies
• Ensuring maintenance & repair work is justified and costed correctly
• Applying the correct labour rates and flat rate to each repair
• Consulting vehicle maintenance history to establish justified work, warranty work and goodwill claim opportunities
• Ensuring cost savings per quote
• Ensuring quality of work in respect of loaded quotes
• Cause of failure management
• Diagnostic report management
• Responsiveness: Speed of responses, reaction and turnaround time
• Liaise with service providers and suppliers to ensure accurate and timely completion of authorisations
• Provide technical advice to the call centre agents and customers regarding vehicle issues, repairs and maintenance requirements
• Communication Skill: Excellent verbal and written communication skills to interact effectively with internal teams, service providers and customers
• Problem Solving Skill: Ability to assess technical issues, identify root causes and provide practical solutions

Education and Experience Required

• Relevant Qualification - NQF5
• 3 - 4 years' experience in a similar role

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised