Technical Operations & Scheduling Lead

Fidelity Services Group; Noordwes; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A security services provider based in South Africa seeks an experienced administrator who will be responsible for effective completion of administrative duties, including scheduling and assigning technicians, collecting quotes, and client communication. The ideal candidate will possess at least a Grade 12 qualification and demonstrated experience in an administrative role, ideally with knowledge of Listener. Strong verbal and written communication skills and proficiency in MS Office are essential. Competitive compensation is offered.

Qualifications

• Minimum of 2 years admin background.
• Experience with Listener is advantageous.

Responsibilities

• Collect quotes for allocated area.
• Assign quotes to a technician and prioritize calls.
• Schedule jobs according to capacity and geographic location.
• Contact clients to schedule appointments.
• Assist in booking technicians for sales.
• Resolve queries related to scheduling.

Skills

Excellent verbal communication

Excellent written communication

Computer literate – MS Office

Experience with Listener

Education

Grade 12 or equivalent

Job description

A security services provider based in South Africa seeks an experienced administrator who will be responsible for effective completion of administrative duties, including scheduling and assigning technicians, collecting quotes, and client communication. The ideal candidate will possess at least a Grade 12 qualification and demonstrated experience in an administrative role, ideally with knowledge of Listener. Strong verbal and written communication skills and proficiency in MS Office are essential. Competitive compensation is offered.