Technical Co-ordinator l Technician

Collab SA; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A technology solutions company in Cape Town seeks a qualified candidate to manage MPS Monitor, focusing on implementation, reporting, and device optimisation. Key responsibilities include scheduling installations, providing technical support, and managing warranty claims. The ideal candidate should possess strong organisational skills, advanced Excel skills, and a proactive approach to problem-solving.

Qualifications

• Strong technical background with MPS knowledge (advantageous).
• Excellent organisational, scheduling, and time management skills.
• Advanced Excel skills (spreadsheets, formulas, calculations).
• Able to work under pressure with reliability and loyalty.
• Solutions-driven, proactive thinker.

Responsibilities

• Manage MPS Monitor: implementation, reporting, analysis, and device optimisation.
• Maintain print fleet monitoring software.
• Schedule and track installations, job cards, tickets, and parts orders.
• Handle warranty claims (Lexmark & HP).
• Assist with quotes, invoicing, SLA billing, and consumable management.
• Monitor consumable levels and manage supplier pricing within CPC.
• Support SLA contracts, escalations, cancellations, and forecasts.
• Provide technical support (remote & onsite).
• Log service calls and manage engineers calendars.

Skills

Technical background with MPS knowledge

Organisational skills

Advanced Excel skills

Reliability under pressure

Proactive thinking

Job description

Requirements

• Strong technical background with MPS knowledge (advantageous).
• Excellent organisational, scheduling, and time management skills.
• Advanced Excel skills (spreadsheets, formulas, calculations).
• Able to work under pressure with reliability and loyalty.
• Solutions-driven, proactive thinker.

Role Overview

• Manage MPS Monitor: implementation, reporting, analysis, and device optimisation.
• Maintain print fleet monitoring software.
• Schedule and track installations, job cards, tickets, and parts orders.
• Handle warranty claims (Lexmark & HP).
• Assist with quotes, invoicing, SLA billing, and consumable management.
• Monitor consumable levels and manage supplier pricing within CPC.
• Support SLA contracts, escalations, cancellations, and forecasts.
• Provide technical support (remote & onsite).
• Log service calls and manage engineers calendars.