Technical Call Centre Operator

Reinhardt Transport Group; Nigel; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A transport logistics company in Nigel is seeking a Technical Call Centre Operator to manage calls related to vehicle breakdowns. The role requires at least 2 years of experience in a technical environment and strong communication skills. Candidates should be adaptable to shift work and possess proficiency in computer systems. Applications close on February 6th, 2026, and interested applicants should email their CVs with 'WSHOP CALL CENTRE' in the subject line.

Qualifications

• Minimum 2 years' experience in a Technical/Mechanical environment.
• Understanding of Truck and Trailer functionality.
• Fluency in multiple languages is an advantage.

Responsibilities

• Answering or making calls related to vehicle breakdowns.
• Engaging in active listening and confirming information.
• Utilising databases to ensure swift call resolution.

Skills

Excellent written & verbal communication skills

Strong time management

Decision-making skills

Proficiency with computers

Education

Matric

Tools

Word

Excel

Tracking software

Job description

A career opportunity exists at REINHARDT TRANSPORT GROUP Technical Services, Nigel for the position of: TECHNICAL CALL CENTRE OPERATOR.

Job Summary

• Answering or making calls related to vehicle on road breakdowns.
• Responding efficiently and accurately to calls received.
• Engaging in active listening, confirming, and clarifying information to ensure procedural activation of support staff.
• Constant follow up and feedback on all calls received.
• Utilising software, databases, and relevant tools appropriately to ensure swift resolution of all calls received.
• Adhere to all company policies and procedures.

Requirements

• Matric
• Minimum 2 years' experience in Technical / Mechanical environment.
• Understanding Truck and Trailer functionality and terms.
• Shift (Day & Night) and weekend work required.
• Proficiency with computers, Word, Excel, Tracking etc.
• Excellent written & verbal communication skills.
• Strong time management and decision-making skills.
• Fluency in multiple languages will be an advantage.

Remuneration

To be discussed in the interview.

Application

Please apply here or e-mail your CV to [e-mail].

CVs must be sent to this email only with WSHOP CALL CENTRE in the subject line.

Applications will close on Friday, 6th February 2026 at the close of business.