Team Leader - Outbound - Centurion, South Africa

Wns (Holdings) Limited (Adr); Gauteng; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A global Business Process Management leader is seeking a Telesales Team Leader in South Africa, responsible for managing the telesales team to meet sales targets and maintain high-quality service standards. The ideal candidate will have at least 12 months of sales leadership experience and strong coaching abilities. This role demands an individual who can create a positive environment and foster strong relationships within the team. Candidates should have a Matric qualification or equivalent.

Qualifications

• Minimum 12 months sales team leader experience required.
• Previous proven leadership or supervisory experience essential.

Responsibilities

• Deliver success against KPI targets through effective management.
• Create a positive learning environment for associates.
• Be a role model for first-class customer service.
• Facilitate direct sales by managing and encouraging team members.
• Coach team members to improve skills and performance.

Skills

Sales leadership

Coaching and mentoring

Customer service

Team management

Education

Matric or equivalent

Job description

Company Overview

Full-timeCompany DescriptionWNS Global Services Inc. (NYSE : WNS) is a global Business Process Management (BPM) leader.

WNS offers business value to + global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities.

Globally, the group's over 41,+ Professionals serve across 60 delivery centers in 16 countries worldwide, including China, Costa Rica, India, the Philippines, Poland, Romania, South Africa, Sri Lanka, UK and US. WNS South Africa has been in operation since

• and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa.

We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing

• people. We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core.

Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Role Purpose: Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery.

He / she directs the telesales team as they contact customers via the telephone to make sales transactions and support field sales.

This role includes administrative duties and you will have to ensure that your work is always up to date.

Rotating shifts will be included to accommodate a Monday – Sunday work week.

Responsibilities

• Deliver success against KPI targets and plans, through effective management of people.
• Create a positive learning environment that empowers and develops Lead Associates, Senior Associates and Associates.
• Be a role model who participates in achieving the wider contact center overall objectives to allow for first class customer service.
• Understanding the wider implications around team engagement and how it links to the focus on reduction of attrition and absenteeism.
• Facilitate direct sales by managing team members and encouraging them to make sales.
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results.
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results.
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills.

Experience Required

Minimum 12 month sales team leader experience.

(Essential)Previous and proven leadership / supervisory experience (Essential)

Qualifications

Qualifications and Accreditation : Matric or equivalent