Team Leader Business Analyst Operational Analytics

Capitec Bank Ltd.; Bellville; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading bank in South Africa is seeking an experienced Team Leader: Business Analyst to oversee a team within the Operational Analytics department. The successful candidate will lead efforts in data analysis, provide insights to aid decision-making, and ensure alignment with departmental objectives. Candidates should have a solid background in team leadership, data visualisation, and business analysis, with a minimum of 3 to 5 years of relevant experience. This role promises a dynamic environment focused on banking innovation.

Qualifications

• Minimum 3-5 years experience as Business Analyst or equivalent in a data analytics environment.
• Minimum 3 years experience in leading a team in a fast-moving environment.
• Experience in identifying business challenges using data or technology.
• Proficiency in data visualisation and database management.

Responsibilities

• Lead a team of Business Analysts and oversee work within the BSC Operational System Support.
• Provide subject matter expertise and actionable insights to influence decision-making.
• Ensure delivery within contracted timelines aligned with departmental objectives.

Skills

Analytical Skills

Attention to Detail

Communications Skills

Computer Literacy (MS Word, MS Excel, MS Outlook)

Interpersonal & Relationship Management Skills

Leadership Skills

Planning, Organising and Coordination Skills

Presentation Skills

Reporting Skills

Education

Grade 12 National Certificate

A relevant tertiary qualification in Business Administration

Bachelor's Degree

A Relevant Professional Qualification in Business Analysis or Data Analysis

Tools

Power BI

SQL

Jira

Amazon Connect

Job description

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Team Leader: Business Analyst - Operational Analytics

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!

2. Once you have completed the above finalize your application by clicking apply below

Purpose Statement

To lead a team of Business Analysts, prioritize and oversee work within the BSC Operational System Support client‑facing departments, and provide subject matter expertise and actionable insights to influence decision‑making. Ensure delivery within contracted timelines, aligned with the objectives, plans, processes, and standards of the Operational System Support Department.

Experience

Minimum/Ideal:

• Minimum of 3 – 5 years’ experience as Business Analyst or equivalent (data analyst etc.) including experience in data analytics environment
• Minimum 3 years’ experience in leading a team in a fast‑moving environment.

Function specific experience:

• Experience in identifying, quantifying, and providing solutions for business challenges using data or technology.
• Experience and knowledge of the ETL (extract, transform, load) data flow.
• Experience in identifying and quantifying business challenges and delivering solutions using data.
• Experience in building data visualisations using tools such as Power BI.
• A good understanding of database management, data warehousing, data mining, and data visualisation.

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational in Grade 12 National Certificate
• A relevant tertiary qualification in Business Administration

Qualifications (Ideal or Preferred)

• Bachelor's Degree
• A Relevant Professional Qualification in Business Analysis or Data Analysis

Knowledge

• People/team leadership practices and principles
• General operations management practices and principles and stakeholder and client management
• HR principles and processes.
• Client service principles and practices.
• Liaising with 3rd party providers

Function specific knowledge:

• Proficiency in Amazon Connect for monitoring capabilities and identifying improvement areas through reporting and dashboards
• Operational Process mapping skills
• Ability to drive an environment of innovation and identify opportunities for process automation to enhance efficiency and accuracy
• Proficient in agile project management, SQL and Jira.

Skills

• Analytical Skills
• Attention to Detail
• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Interpersonal & Relationship management Skills
• Leadership Skills
• Planning, organising and coordination skills
• Presentation Skills
• Reporting Skills

Conditions of Employment

• Clear criminal and credit record

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Capitec Bank is an authorised financial services provider (FSP 46669) and registered credit provider (NCRCP13). Capitec Bank Limited Reg. No: 1980/003695/06