Team Leader

Hollywoodbets; Richards Bay; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading African betting company seeks a Team Leader in Richards Bay. Responsibilities include managing branch operations, achieving business objectives, and ensuring compliance and guest service. Ideal candidates will have experience in the Retail or Gaming industry and strong leadership skills. This is an exciting opportunity to join a dynamic team.

Qualifications

• 12 months experience within the Retail, Gaming or Betting industry.
• Valid driver's license is a bonus.
• 1-2 years leadership experience is a bonus.

Responsibilities

• Ensure achievement of targets within branch budgets.
• Manage cash according to defined processes.
• Provide daily newsflashes with operations overview.
• Ensure security during banking and maintain branch appearance.
• Circulate operational communications and manage staffing.

Skills

High attention to detail

Good communication skills

Interpersonal skills

Problem-solving skills

Time management skills

Education

Diploma/Degree/NQF 4 Learnership

Job description

Overview

Being a part of the Hollywoodbets Purple Team is an opportunity to join one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. Our talented team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our team and let’s reach for the stars.

We have an amazing opportunity for a Team Leader to be based in Richards Bay. Do you think you have what it takes to be our newest Purple Star?

The successful candidate will be responsible for managing the branch to achieve business objectives in accordance with the Region and Retail Operations Strategy.

Responsibilities

• Branch Growth: Ensure achievement of targets within your area in accordance with branch budgets; drive business results by engaging guests to educate them on branch products; update betting boards timeously; update memos, card changes, results and scratchings throughout the day; be knowledgeable on game rules, odds and payouts; ensure confirmation limits are observed and call the BSC department before placing bets over the limit; take customer bets where applicable (express Branches).
• Cash Administration: Manage cash within the branch according to defined processes, educate team on FICA compliance, submit daily banking schedules, adhere to credit card and EFT policies, issue correct floats, perform interim checks, reconcile to balance, manage recovery processes, handle lost ticket claims with helpline, and record guest details/ID for payment validation after 90 days.
• Branch Reporting: Provide daily newsflashes with a high-level operations overview; manage stock control and weekly stock takes; notify Branch Manager/Senior Team Leader and Cash Management if shortages occur.
• Security Management: Be aware of surroundings during opening/closing, ensure security during banking, know panic button locations, ensure cameras are functioning, manage all security aspects, and conduct cashing up with security monitoring the area.
• Branch Appearance: Maintain a neat and tidy branch, ensure facilities are well maintained, and follow procedures to prevent losses; promptly report problems or malfunctions.
• Compliance: Adhere to the company’s internal control policy; comply with legal requirements including Gambling Board requirements; ensure a registered FICA officer is on site during operating hours and posters are displayed; ensure a licensed manager is on duty before shifts; ensure team members wear correct Hollywood uniforms; prohibit credit bets by team members and personal bets within the branch; no team members behind terminal counters when off duty; no use of the Limited pay-out machine.
• Communication: Circulate operational communications to all team members; keep team informed of key campaigns and updates; follow correct lines of communication and provide timely feedback to support office.
• People Management: Manage rosters/schedules to adequately staff the branch; monitor attendance and behaviour; submit recruitment documentation to HR on time.
• Guest Service: Provide friendly, helpful, courteous service; proactively address guest complaints and foster positive guest feedback; build relationships with regular guests; promote a guest-centric culture with a "service with a smile" attitude.
• Values: Promote and live Hollywood values; collaborate with LPMs, F&B/RD/Training divisions as applicable; work with the Branch Manager/Senior Team Leader to attract and retain guests; be available 24/7 for emergencies.

Qualifications

• 12 months experience within the Retail, Gaming or Betting industry.
• A bonus to have: Valid driver’s license; Diploma/Degree/NQF 4 Learnership; 1-2 years leadership experience.

What You’ll Bring To The Team

• High attention to detail; good communication and interpersonal skills.
• Ability to address customer complaints with high priority; aim to exceed client expectations in service delivery.
• Strong accountability, listening and time management skills; ability to provide high-quality output and meet deadlines.
• Strong problem-solving and results-oriented approach.

What are you waiting for? If you’re ready to level up, learn, and perform at your best, apply now.

Please note: If you are not contacted within 30 days, please consider your application unsuccessful.