Team Leader

Ithemba Recruitment- Sourcing Top Talent; Durban; On-site; ZAR 420,000 - 650,000; Full time

Job summary

A leading recruitment agency in Durban is seeking a team leader to manage and enhance team performance. The successful candidate will be responsible for driving service delivery, resolving conflicts, and ensuring compliance with organizational policies. Essential skills include effective communication with stakeholders, team motivation, and strategic development. Candidates must exhibit innovation and a strong commitment to team dynamics to achieve both individual and organizational goals.

Responsibilities

• Effectively manage a team within the department.
• Improve service delivered by the team.
• Communicate effectively to clients and stakeholders about service team issues.
• Resolve conflict optimally in disciplinary and grievance situations.
• Ensure compliance with all relevant policies.
• Assist with resource planning where necessary.
• Assess calls and identify problem areas.
• Ensure that queues are running efficiently.
• Influence and motivate staff to high levels of performance.
• Develop optimal relationships with stakeholders.
• Build strong team relationships for strategic achievements.
• Promote harmonious cultural diversity within the team.
• Act as a mentor, coach, and counsellor.
• Identify, develop, and maintain appropriate skills levels.
• Communicate strategy and influence achievement of objectives.
• Constantly monitor and drive achievements of strategy.
• Display innovation and creative thinking.
• Engage others in decision making.
• Engage others in decision making, encourage consultation and be responsible for effective decision making.

Job description

• Effectively manage a team within the department
• Improve service delivered by the team
• Communicate effectively to clients and stakeholders about service team issues,
• Resolve conflict optimally in disciplinary and grievance situations.
• Ensure compliance with all relevant policies.
• Assist with resource planning where necessary.
• Assess calls and identify problem areas.
• Ensure that queues are running efficiently and effectively.
• Influence and motivate staff to high levels of performance.
• Develop optimal relationships with all stakeholders who influence the efficiency of the organisation, externally or internally.
• Build strong team relationships which generate energy towards strategic achievements.
• Promote harmonious cultural diversity within the Team, Develop and empower employees and promote an environment of continuous learning.
• Act as a mentor, coach and counsellor in development issues at an individual and / or group level
• identify, develop and maintain appropriate skills levels aligned with strategic intent.
• Communicate regarding strategy and influence people to strive towards the achievement of the strategic objectives of the organisation.
• Constantly monitor and drive achievements of strategy.
• Display innovation and creative thinking in optimizing the performance of the team.
• Be a role model for all in regard to performance, values and commitment to the goals of the organisation.
• Engage others in decision making, encourage consultation and be responsible for effective decision making.