Team Lead : Retentions

Telesure Investment Holdings; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading financial services provider in South Africa is seeking a candidate to connect with customers and consultants while managing performance and operational support. This role involves coaching consultants to meet their targets and developing performance objectives. Candidates should possess a solid understanding of financial products and experience in operations management. Join this organization to grow your career and contribute to a purpose-driven company.

Qualifications

• Solid knowledge of financial products and their characteristics.
• Experience in operations management and team coaching.
• Ability to conduct needs analysis and propose solutions.

Responsibilities

• Ensure consultants meet performance targets and provide coaching.
• Provide operational support and first-line supervision.
• Develop performance objectives and use management systems.

Skills

Knowledge of financial products

Coaching and mentoring

Performance management

Job description

Overview

Join TIH, home to some of South Africa's leading financial service providers, and grow your career while being part of an organisation with purpose.

Job Purpose

Connect with the customer and consultant, conduct needs analysis and propose solutions and benefits to the customer and consultant.

Requirements

Need a solid knowledge of products, their characteristics, and market as well as focus on growth of the brand.

Responsibilities

• Ensure consultants are performing against targets, while reviewing their performance and coaching them to do so to assist in achieving the required operational results.
• Operations Management: Provide operational support services and sometimes act as first-line supervisor of a transactional operations area.
• Involves using existing systems and protocols.

Performance Management

• Develop and propose own performance objectives; take appropriate actions to ensure achievement of agreed objectives, using the organisation's performance management systems to improve personal performance.
• Manage and report on team performance; set appropriate performance objectives for direct reports or project / team.