Support Resource Officer

Mediclinic Group; Chatsworth; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading healthcare provider is looking for a Support Resource Officer to coordinate emergency vehicle dispatch based on calls at their contact centre in Rivonia, South Africa. The ideal candidate must have a Grade 12 qualification and experience in an emergency contact centre. Responsibilities include dispatching vehicles, managing calls, and performing administrative tasks. Candidates with a BAA or Level 3 first aid certification are preferred. This is an on-site position with a closing date of 25/12/2025.

Qualifications

• Grade 12 qualification is required.
• BAA / Level 3 first aid certification is desired.
• Previous experience in a contact centre or emergency contact centre is required.

Responsibilities

• Dispatch vehicles according to the CAD system.
• Assist in receiving, prioritising, logging and processing all calls and alerts.
• Provide basic contact centre administration.

Skills

Computer literate (Microsoft Office)

Dispatching of vehicles

Emergency Care

Typing Skills

English language (written and verbal)

Geographical locations

EMS environment

Telephonic and email etiquette

Education

Grade 12

BAA / Level 3 first aid Certification

Job description

Important Notice

Mediclinic wants to alert candidates that third parties from time to time fraudulently advertise vacancies at Mediclinic and / or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Support Resource Officer

Location: ER24 Contact Centre 124 | Rivonia | South Africa

Closing date: 25/12/2025

Number of positions: 1

Recruiter name: Silindokuhle Bawuti

Reference number: 61413

Workplace Type: On-site

Job Type: Administration

Job Segment: Call Center, Drafting, CAD, Customer Service, Engineering

Main Purpose of Job

To assess and coordinate emergency vehicles or calls to ensure a timeous response to incidents logged on Computer Aided Dispatch (CAD). To assist in receiving, prioritise and log emergency and non-emergency telephone calls and to determine the appropriate level of EMS assistance

Key Responsibility Areas

• Dispatch vehicles according to the CAD system
• Assist in receiving, prioritise, logging, and processing all calls and alerts received
• Provide basic contact centre administration

Required Education

• Grade 12

Desired Education

• BAA / Level 3 first aid Certification

Required Experience

• Contact Centre / Emergency Contact Centre exposure

Desired Experience

• 1 – 3 years dispatching in an EMS contact centre

Required Job Skills And Knowledge

• Computer literate (Microsoft Office)
• Dispatching of vehicles
• Emergency Care
• Typing Skills
• English language (written and verbal)
• Geographical locations
• EMS environment
• Telephonic and email etiquette

All applicants will be considered, with the understanding that preference will be given in accordance with the Employment Equity Plan of Mediclinic Southern Africa, as well as internal applicants/employees that meet the minimum requirements.

Apply now is not required.