Support Centre Advisor

STADIO Higher Education; Polokwane; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading educational institution in Polokwane seeks a Support Centre Advisor to enhance student admissions and provide exceptional customer service. The candidate will assist prospective and existing students with queries, maintain records, and meet registration targets. Required qualifications include Matric and preferably experience in higher education sales. Critical skills include communication, customer service, and organizational abilities. The role may also require weekend work.

Qualifications

• Matric is required.
• A relevant qualification would be an advantage.
• Experience in sales within the higher education sector is preferred.

Responsibilities

• Provide front desk support to prospective students.
• Assist with the admissions and registration processes.
• Maintain student records in database systems.
• Meet monthly activity and registration targets.

Skills

Communication skills

Networking skills

Customer service focus

Organisational skills

Problem-solving skills

Education

Matric

Relevant qualification

Job description

Location: Polokwane
Job level: Junior
Type: 12
Reference: #SSA PLK
Company: Stadio Higher Education

Job Description

STADIO Higher education is looking for a Support Centre Advisor for the Polokwane Office.

Key Roles & Responsibilities

The position will be made up as follows:

Front desk support

• Answer or direct inbound calls, emails, web enquiries and prospective students that walk into a STADIO Support Centre.
• Keep record of all people who walk into the STADIO Support Centre.
• Assist students with the admission and registration process to ensure appropriate guidance is provided regarding programme and qualification requirements and financial obligations.
• Provide prospective students with the highest level of customer service through effective phone, email and face‑to‑face communication.
• Attend regional school visits, career expos and road shows, when required.
• Assist with providing sales documentation and information.
• Ensure that all interested students are contacted for marketing purposes and that follow‑ups are maintained.
• Ensure that all leads are followed up, and to meet your monthly targets (phone calls, interviews, registrations).
• Review enrolment/registration documentation received from prospective students and ensure all required information is obtained.
• Ensure that all student records are updated on the student administration databases (mySTADIO and P3).
• Ensure that all web queries are answered promptly and that the required follow up is done.
• Meet activity and registration targets set by the STADIO Support Centre Manager.
• Attend periodic sales feedback meetings with the STADIO Head: Marketing and Student Recruitment.

Existing student support

• Provide general administrative support to all existing STADIO students who require assistance at a STADIO Support Centre.
• Deal with routine telephone, email and walk‑in enquiries from existing STADIO students.
• Provide accurate, relevant and up‑to‑date information to students.
• Arrange consultation between students and academic staff, when required.

Other

• Participate in team training and development activities.
• Undertake additional duties or projects as the STADIO Support Centre Manager may determine from time to time.
• Demonstrate commitment and enthusiasm to promote the principle of equality and diversity in employment and service delivery.
• Build and maintain good relationships with students, customers and colleagues.
• Demonstrate an awareness of STADIO’s ethos, organisational policies and procedures.
• Ensure that you are fully aware of the functionality of the various systems and tools required to perform your duties.
• Ensure that you fully understand the details of the STADIO portfolio of educational programmes.
• Work on weekends, when required.

Minimum Requirements

• Matric.
• A relevant qualification would be an advantage.
• Higher Education experience in Sales.

Key Attributes

• Excellent communication and networking skills.
• Business-focused with a passion for academic excellence.
• Focus on customer service.
• Excellent organisational and problem‑solving skills.

Highly self‑motivated.

Professional at all times.

Good telephone etiquette.

Excellent knowledge of the higher education environment.

Target driven.

Posted on 27 Nov | Closing date 7 Dec