Supply Chain Customer Developer

Beiersdorf; Durban; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading personal care company in South Africa is seeking a dedicated professional with over 5 years of experience for a supply chain role. This position emphasizes customer collaboration, service improvement, and cost efficiency. The ideal candidate will possess excellent communication skills and a strong understanding of supply chain processes. Join a company committed to innovative skin care products and an inclusive work culture, impacting the lives of consumers and employees alike.

Qualifications

• Minimum of 5 years experience in Customer Service or Customer Facing Role.
• Experience in Supply Chain areas like Logistics and Planning.
• Understanding Supply Chain processes and principles.

Responsibilities

• Establish strategy to strengthen customer collaboration.
• Deliver Customer Service KPIs and drive improvements.
• Improve cost effectiveness and efficiency in cost to serve.

Skills

Problem solving

Excellent Communication

Attention to detail

Computer literacy in SAP

Tools

SAP Order Management

SAP Business Warehouse

Microsoft Office

Job description

Responsibilities

• Customer Collaboration
  • Establish strategy to strengthening collaboration and leveraging optimization opportunities with selected customers
  • Generate and maintain Customer Development Matrix as an overview and tool for prioritization of these opportunities
  • Proactively engage with customers and establishing and maintaining relationships (especially also via consistent face to face meetings) on driving existing opportunities forward and creating further opportunities
  • Negotiate Supply Chain Trading Terms & Conditions with customers
  • Liaise with internal stakeholders to ensure all supply chain needs of Beiersdorf are taken into account and aligned
  • Ensure implementation of strategy, i.e. agreed activities with customers
  • Support implementation of customer related projects where necessary across the whole of supply chain including logistics topics
  • Maintain weekly customer dashboard to ensure transparency and alignment of customers’ and Beiersdorf’s view around performance including commentary around exceptions and resolution
  • Be the face of supply chain with customer
• Service Level
  • Deliver Customer Service KPIs and PIs to support Service Level and Business specific KPI’s pertaining to selected customers
  • Lead monthly internal Service Level Operational Meetings with Key customers to drive Customer Infill and Service Level improvement
  • Lead and contribute to Customer Infill improvement by providing clear insight on key Service Level contributors to enable action planning
  • Directly lead topics of pricing claims, and returns claims (reverse logistics) for selected customers – to reduce service level error and maximize SL opportunities which drives sales growth
• Direct Cost of Selling
  • Custodian of the Cost to Serve with the customer
  • Utilize the Cost to Serve Tool to identify strategic DCS opportunities in terms of cost and efficiency
  • Initiate and support projects with Logistics/LSP/Customer Service/directly with Customer to drive efficiencies through customer engagement
  • Forefront of influencing customer to drive a cost effective and efficient Cost to Serve
  • Support CRT in terms of Customer NOD, NDD and Lead time alignment with Logistics, and leading discussion and Internal/External Sales and directly with customer
• Stakeholder Management
  • Responsible for coordinating, driving decision making and informing key stakeholders of Customer Supply Chain related topics
  • Drive supply chain collaboration with customers to
    • Improve service level
    • Generate operational & process efficiencies
    • Represent supply chain as the ‘face’ to external customer and be the link internally with supply chain function
    • Be the conduit between Supply chain and Sales to drive Service Level and Supply Chain support
    • Integrate with Sales to build support JBP planning with customers
    • Integrate with Logistics to drive direct cost of selling optimization and key performance indicator for both logistics and customer service
    • Escalation point for supply chain- customer related topics
    • Act as mediators and address conflict/ challenging customer interaction

Your Profile

Skills

• High degree of motivation, initiative, problem solving and proactive thinking
• Excellent Communication skills, dealing with a wide range of stakeholders within business and externally with customers
• Ability to impact and influence a wide range of stakeholders
• High level of attention to detail, data integrity and ability to analyze and create customer insight
• Ability to adapt and prioritize in a high pressure customer/business environment
• Computer literate in SAP Order Management, SAP Business Warehouse, Microsoft Office

Experience

• Min. 5 years’ work experience – ideally in Customer Service and/or Customer Facing/Collaborator Role.
• Experience in other Supply Chain areas(i.e. Logistics, Planning), FMCG, as well as working directly with external customers is beneficial
• Understanding of Supply Chain and customer related processes and principles

At Beiersdorf, we want to help people feel good about their skin – and our commitment goes far beyond caring for skin. For 140 years, we have developed innovative skin and body care products for well-known brands such as NIVEA, Eucerin, La Prairie, Hansaplast, and Labello. We act according to our purpose, WE CARE BEYOND SKIN, and take responsibility for our consumers, our employees, the environment and society.

Behind every brand, every product and every accomplishment are our more than 20,000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values – CARE, COURAGE, SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.

Additional information

Your responsible recruiter is Akash Sharma. Please apply online via the Beiersdorf Intranet until 10th February 2026.