Supply Chain Coordinator

Durpro Workforce Solutions; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A logistics management company seeks a candidate in Durban to manage accurate order processing, maintain stock control, and ensure effective customer communication. The ideal candidate should have a Matric qualification and 3-5 years of relevant experience, along with proficiency in SAP and MS Office. Responsibilities include raising sales orders, inventory management, and resolving customer complaints. This role focuses on achieving financial objectives and requires strong problem-solving and communication skills.

Qualifications

• 3-5 years of related experience required.
• Intermediate computer literacy in MS Office and SAP.
• Ability to understand and manage inventory levels.

Responsibilities

• Process accurate orders and maintain stock levels.
• Achieve financial objectives and manage customer complaints.
• Ensure compliance with standard operating procedures.

Skills

Order processing

Customer communication

SAP experience

Inventory management

Problem-solving

Education

Matric

Relevant tertiary degree

Tools

MS Office

SAP

Job description

Purpose of the job:

Contributes to the total effectiveness of the department by processing accurate orders, controlling stock levels, and communicating openly with customers and export countries; solving problems proactively in a timeous manner and maintaining business relationships.

Experiential and Educational requirements:

• Matric
• 3-5 Years related experience
• Relevant tertiary degree (Advantageous)
• Computer Literacy: Intermediate MS office and SAP experience

Essential duties and responsibilities:

• Achieve financial objectives
• Raising accurate Sales Orders and Purchase Orders within SAP and ensuring FIFO for Goods Receipts (Maintain Order Balance)
• Ensure orders are processed to export country within required timing,
• Ensure system pricing information is accurate and up to date to allow for invoicing to be completed within lead-time,
• Understand Inventory levels (Reviewed Daily) and involve in initiatives to reduce aged / obsolete stock (PIPELINE Management),
• Ensure that stock is dispatched within agreed terms
• Ensure that Invoice queries are corrected within the month of processing and variance calculations are provided to management for checking and authorisation
• Minimise risk exposure due to air and hand carry shipments
• Maintain customer information - Contacts Database, Order Files
• Maintain strong communication to develop a detailed understanding of customer needs, building relationships and effective partnerships,
• Assist with implementation of action plans if customer satisfaction rating is below acceptable level
• Directly involved in the handling of all customer complaints relating to your area of responsibility
• Co-ordinate shipping schedules and communicate this information for order balance, calculation, and information sharing (Weekly)
• Comply to Standard Operating Procedures
• Ensure that SAP processing is up to date and correct regarding Orders and Pricing
• Identify Operational issues and tracked these with management to resolve timeously
• Submit Kaizen ideas to improve operational efficiencies and enhance team effectiveness and profitability
• Gather Information and Report/Consult with Management regarding the need for urgent shipments and priority support from TTC-Exp
• Ensure that ALL irregular operations are reported to management immediately for understanding and prompt action/resolution to avoid risk
• Process and Check Customer Orders confirming Accuracy, Fluctuations and submission timing in accordance with TTC-Exp deadlines
• Ensure forms are handed to Management for Authorisation and that check sheets are completed and order forms are uploaded/submitted
• Submit and track Request for Quotations - Providing all the necessary detail to TTC-Exp and/or TTC-Mid
• Ensure that accurate Rundown Sheets are created with detailed supporting history for discussion with TTC-Exp/TTC-Mid
• Strive toward continuing professional growth, improving sales skills, business acumen, and product knowledge
• Active involvement in training initiatives and strive toward better results (Personal Development Plan and Career Development Plan)
• Actively work toward performance objectives and targets and communicate to Management where concerns are met
• Continue to ask question to develop a deeper understanding of problems/conflict
• Maintain appropriate interpersonal relationships with employees, peers, and customers
• Ensure that Company policy is adhered to, particularly but not limited to Office Hours, Lunch Breaks, and Security
• Ensures that work area is clean, secure, and well maintained [5S]
• Completes special projects and miscellaneous assignments as required
• Participate in Quarter end Inventory Verification at stock count (Audit)
• Ensure daily visits to the warehouse to directly understand stock