Supervisor Sales Operations

Premier FMCG (Pty) Ltd; Johannesburg; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading FMCG company in Johannesburg is seeking a Sales Supervisor to manage route potential and ensure profitable availability. The successful candidate will oversee a team of drivers and sales assistants, conduct daily coaching, and report on performance metrics. A minimum of 3 years in sales supervision within an FMCG environment is required, along with strong customer service skills and advanced Excel knowledge.

Qualifications

• Minimum 3 years of sales supervisory experience in an FMCG environment.
• Computer literate and advanced Excel skills required.
• Working knowledge of geospatial data and routing systems.

Responsibilities

• Manage daily route monitoring and driver debriefing.
• Analyze and report on operational and customer service trends.
• Control driver shortages and outstanding crates.

Skills

Customer Service Execution

Geographic Information Systems

Advanced Excel

Routing and Distribution Optimization

People Management

Education

Matric or equivalent

Tools

Route Planning Systems

Telematics Technology & Software

Job description

Overview

Purpose of the job: To maximize the route potential thus ensuring profitable availability. Managing route sales, driver shorts, crates and PODs through your team consisting of Salesman Drivers and Sales Assistants. Daily coaching of Salesman Drivers.

Responsibilities

• To ensure that Drivers and Vehicles are allocated correctly to enable daily route monitoring, driver debriefing and reporting on the planned vs. actual route adherence.
• Daily Route Management of bakery delivery vehicles.
• To analyse & report on operational and customer service trends.
• To ensure all systems supporting DRM are functional, e.g. (Vigil & Mix Telematics)
• Responsible for DRM System reporting to management of daily, weekly and monthly KPI’s hit rates, departure times, excess kilometres, unplanned routes and kilometres.
• To control driver shortages
• To control outstanding crates
• Overall management of drivers and sales assistants

Qualifications

• Matric or equivalent

Experience Requirements

• Min 3 years Sales Supervisory experience, with a strong emphasis on Customer Service Execution in an FMCG environment.
• Computer Literate.
• Geographic Information Systems.
• Advanced Excel user.
• Route Planning systems, an advantage.
• Working knowledge of Geospatial data (Spatial Data).
• Routing and Distribution Optimization.
• Working knowledge of vehicle telematics technology & software.
• People management - experience with working with people at all levels of

Key Outputs

• Pressurized environment. (Accuracy and time pressures)
• Code 10 Driver’s licence with PrDP, (advantageous)
• Own transport (advantageous)
• 24/7 operation might be required to work weekends and Public Holiday’s.