Student Support Manager (JB536)

Ekanekt Recruitment; Johannesburg; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A recruitment agency in Johannesburg is seeking a Student Support Manager. In this role, you will manage and monitor quality support services for students and staff, ensuring professional relationships and satisfactory resolutions of queries. Candidates must possess a B Degree and have 5-8 years of relevant experience, along with previous managerial experience. This position involves budget management, staff development, and compliance with educational policies.

Qualifications

• 5-8 years' experience in a similar role.
• Previous managerial experience is essential.
• Knowledge of CRM systems.

Responsibilities

• Manage student queries and relationships professionally.
• Ensure satisfactory resolution of student queries.
• Maintain records of student queries and outcomes.
• Manage CRM system for effective query handling.
• Control student support services budget.
• Develop and manage departmental staff.

Skills

Management skills

CRM knowledge

Communication skills

Education

B Degree

Job description

Job Description

Market Related

Manage, plan, and monitor quality support services towards excellent service delivery to students, potential students and staff

Educational Requirements for the Student Support Manager:

• B Degree
• 5-8 years’ experience
• Previous experience within a similar role
• Previous managerial experience
• Knowledge of CRM

Duties and Responsibilities of the Student Support Manager:

• Manage student queries in general and ensure that the relationships between the College and its students is professional
• Ensure that all student queries are finalized satisfactorily
• Keep record of student queries and the outcome thereof
• Manage the CRM system to ensure that all issues/queries/complaints are received, transferred, and finalized.
• Manage and control student support services budget
• Manage and develop departmental staff
• Participate in management structure to ensure strict compliance to HEQC/CHE/DoE policies and requirements
• Arrangement of meetings
• Attend meetings and workshops
• Self-development
• Daily and weekly management meetings
• Monthly reporting and quarterly reporting
• Manage staff training

Qualifications

Educational Requirements for the Student Support Manager:

• B Degree
• 5-8 years’ experience
• Previous experience within a similar role
• Previous managerial experience