Student Success Manager

peopleworth; Bloemfontein; Remote; ZAR 360 000 - 480 000; Full time

Job summary

A progressive educational firm is seeking a Student Success Manager to support learners throughout their professional learning journey. This fully remote position requires a Bachelor's degree and at least 3 years of experience in student support or customer success. Responsibilities include conducting support sessions, guiding learners with their study plans, and ensuring high engagement levels. Join a people-centered organization focused on meaningful learner outcomes.

Benefits

Flexible working environment

Collaborative, people-centred culture

Opportunity for professional growth

Qualifications

• Minimum of 3 years' experience in student support, customer success, or learner engagement.
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups.
• Experience facilitating online sessions or coaching learners (preferred).

Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion.
• Conduct 1:1 and group learner support sessions across multiple time zones.
• Guide learners in structuring study plans and managing progress toward completion.

Skills

Student support

Customer success

Organisational skills

Communication

Empathy

Education

Relevant Bachelor's degree or equivalent experience

Job description

Role Overview

We are seeking a Student Success Manager to help learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem‑solving, and collaboration with internal teams and learning facilitators.

Key Responsibilities

• Act as the primary point of contact for learners from onboarding through course completion
• Conduct 1:1 and group learner support sessions across multiple time zones
• Guide learners in structuring study plans and managing progress toward completion
• Identify and address learning or engagement challenges early, offering practical solutions
• Maintain clear and responsive communication via email, chat, and video calls
• Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met
• Monitor learner performance and engagement using tracking tools and reports
• Collect and analyse learner feedback to recommend process improvements
• Provide alumni support and foster a sense of community among past participants

Requirements

• Relevant Bachelor's degree or equivalent experience
• Minimum of 3 years' experience in student support, customer success, or learner engagement within education or training environments
• Demonstrated ability to build rapport and communicate effectively with diverse learner groups
• Strong organisational and administrative skills, with attention to detail
• Experience facilitating online sessions or coaching learners (preferred)
• Familiarity with digital education platforms and online learning environments
• Empathetic, proactive, and able to handle sensitive information with professionalism
• A strong sense of accountability and ownership of learner outcomes

Benefits

• Fully remote role with flexible working environment
• Collaborative, people‑centred performance culture
• Opportunity to contribute to meaningful learner outcomes in a growing digital education sector
• Professional growth within a purpose‑driven Employer Group

Our Recruitment Process

The peopleworth Employer Group follows a fair, transparent, and multi‑stage recruitment process designed to ensure mutual fit.

• Application Submission: Complete the online form and answer brief application questions.
• Initial Screening: Applications are reviewed for role alignment; successful candidates move to the longlist.
• Video Interview Stage: You'll record short responses to 3-4 role‑specific questions.
• Live Interviews: Shortlisted candidates attend first‑round interviews (and, if applicable, further rounds).
• Final Shortlist & Verification: Reference and background checks are completed.
• Offer & Contracting: Successful candidates receive formal offers and contract documents.
• Pre‑boarding & Onboarding: Once accepted, you'll complete a pre‑boarding process before officially joining your employing organisation within the Employer Group.

Throughout every stage, we value clear communication, respectful engagement, and timely feedback.