Student Advisor

ADvTECH; Gauteng; On-site; ZAR 50 000 - 200 000; Full time

Job summary

A leading educational organization is seeking a Student Advisor (Distance) based in either Cape Town or Midrand. This role involves securing applications through effective consultations, ensuring database accuracy, and achieving set targets for student recruitment. Candidates must have a diploma or degree in relevant fields and at least two years of experience in customer relations or sales. Strong communication and customer service skills are essential. Competitive salary based on experience offered.

Qualifications

• Minimum of 2 years Sales Consultant/Customer Relations Consulting experience.

Responsibilities

• Ensure all database inquiries are captured accurately.
• Conduct follow-up calls within 5 working days of initial contact.
• Achieve set individual application targets.

Skills

Telephone Etiquette

Advanced Oral & Written Communication

Interpersonal

Time Management & Planning

Willingness to Learn

Customer Service Focused

Target driven with an ability to handle pressure

Education

3 Year Diploma / Bachelor's Degree in Business / Marketing / Public Relations / Communication field

Job description

Direct Reporting Line

Head: Student Recruitment

About the Organization

Emerisconsolidates resources and expertise from IIE Varsity College, IIE MSA, IIE-Vega School, and IIE School of Hospitality & Service Management, with a unified approach ensuring a consistent standard of excellence in teaching, learning, and student support.

Emeris, Online Centre has a vacancy for a Student Advisors (Distance). N.B This position may be based at either our Cape Town or Waterfall (Midrand) Online Centres.

Duties and Responsibilities

• Database Capturing and Integrity: Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
• For leads that are integrated into SIMS (e.g. website leads, online applications etc.) ensure that all additional student personal information is captured.

Consultations

• Ensure all database (online, telephonic enquiries, walk-ins) secured is captured accurately and in full on SIMS.
• After the initial telephone call, send all necessary information via email.
• Responds to and consults with, if necessary, all applications not yet consulted with.
• Conducts follow up calls with all enquiries within 5 working days of initial contact.

Applications

• Secure applications by following the consultation process with all leads and enquiries.
• Follow up with unpaid online applications to secure payment and necessary certified supporting documentation.
• Complete required weekly follow up calls to secure applications.
• Achieve set individual application targets as determined by Head: Student Recruitment (Distance).
• Drive applications to accept offer of admission and pay the required pre-registration fee.

Registration Targets

• Achieve individual registration target as determined by Head: Student Recruitment (Distance).

Stakeholder Management and Customer Service

• Internal customer points to note - interaction with his/her team members, interaction with other campus staff outside his/her team, interaction with Campus Senior management and Campus Head.
• Manages relationships in accordance with policies, procedures and legal requirements.
• Ensures and enables clear and open communication between the stakeholders and the brand.
• Conducts regular meetings with stakeholders.

Competencies required

• Telephone Etiquette
• Advanced Oral & Written Communication
• Interpersonal
• Time Management & Planning
• Willingness to Learn
• Customer Service Focused
• Target driven with an ability to handle pressure

Minimum Education Requirements

• 3 Year Diploma / Bachelors Degree (NQF level 7) in Business / Marketing / Public Relations / Communication field or similar

Minimum Work Experience Requirements

• Minimum of 2 years Sales Consultant/ Customer Relations Consulting experience.

Working Hours

• Monday to Friday : 08:00 -17: 00

Salary

• Competitive salary commensurate with experience.

Application Response

• Due to the high volume of CVs received, please note that personal contact with all applicants may not be feasible. Only candidates whose qualifications and skills closely align with the position requirements will be contacted for interviews.

Technical Support

• Should you experience technical difficulties applying for the position, kindly use the following URL for further assistance : https://hire.simplify.hr/ContactUs

EEO Statement

Emeris is an Equal Opportunity Employer. However, preference may be given to previously underrepresented groups in accordance with the South African Employment Equity Act. The company reserves the right to close or place the vacancy on hold at any time, without prior notice.