Strategic Digital Account Manager

Skale; Remote; ZAR 200 000 - 300 000; Full time

Job summary

An innovative digital growth agency seeks a Digital Account Manager to build and maintain client relationships for long-term organic growth. This full-time, remote position requires 3-5 years of experience in account management or digital marketing. The successful candidate will work closely with SEO strategists to drive client success and connect strategies to business outcomes. Strong communication skills and a foundational knowledge of SEO concepts are essential. The company offers competitive benefits, including 36 days of annual leave and home office resources.

Benefits

36 days paid annual leave

€150 monthly co-working budget

Regular online team buildings

€500 set-up budget every 2 years

Qualifications

• 3-5 years' experience in account management or digital marketing.
• Strong communication and emotional intelligence.
• Foundational understanding of SEO.
• Comfort interpreting performance data.

Responsibilities

• Serve as primary contact and build client relationships.
• Lead client calls with a consultative approach.
• Work with SEO Strategists to connect activities to business goals.
• Ensure project teams are aligned on priorities.

Skills

Account management

Digital marketing

Communication skills

Client relationship management

Tools

Nightwatch

Otterly

Google Workspace

ClickUp

Slack

Job description

About Skale

Skale is anorganic growth agencyhelping top SaaS and tech brands build predictable, scalable revenue through organic channels. We’ve grown by focusing on what actually drives pipeline: strategy, execution, and results, not vanity metrics. We don’t just do SEO - we build organic revenue engines for ambitious B2B tech and SaaS brands. That now includes traditional SEOandGenerative Engine Optimization (for AI and LLM-driven search).

We work from home-office, move fast, and believe in ownership and autonomy. Our team spans strategy, content, link building, and implementation, all under one roof.

We’re looking for a strategic Digital Account Manager to build strong relationships with our SaaS and tech clients and guide them toward long-term organic growth.

This is a strategic account management role — not an execution role.

You don’t need to be an SEO expert — you’ll work closely with our specialists and learn how SEO ties to business outcomes. Your value is in translating strategy, advising clients, and driving account success.

This role is ideal for someone who is commercially minded, confident with clients, and excited to grow into a senior account management role.

What You Will Own:

Client Management & Communication

• Serve as the primary point of contact, building trust with senior stakeholders (Heads of Marketing, VPs, C-suite).
• Lead client calls with confidence, using a consultative approach.
• Guide expectations, handle challenges constructively, and maintain strong relationships.

Strategic Account Growth

• Work alongside the SEO Strategists to understand clients’ business goals and connect SEO activity to KPIs and revenue impact
• Work with SEO Strategists to translate high-level strategy into clear client narratives.
• Identify growth opportunities, including upsells or scope realignments.
• Support clients in navigating pivot moments by simplifying recommendations, not executing technical work.

Project & Delivery Oversight

• Ensure delivery teams (SEO, content, link building) are aligned on priorities and deadlines.
• Review and contextualise deliverables before presenting to clients.
• Track performance trends and surface insights with support from SEO Strategists.
• Maintain organised documentation, folders, and key tools (training provided).
• Manage scope and ensure recons are handled in a timely fashion.

Support Responsibilities:

(You will receive training and team backing)

• Gathering performance data from tools (e.g., Nightwatch, Otterly, Looker Studio) and collaborating with Strategists on interpretation.
• Using project tools like ClickUp, Slack, and Google Workspace — experience with similar tools is sufficient. Understanding foundational SEO concepts so you can speak to them confidently (no execution required).

You’ll Succeed in This Role If You Have:

• 3-5 years’ experience in account management, digital marketing, consulting, or another client-facing strategic role.
• Strong communication and EQ — you can build trust, manage expectations, and guide conversations confidently.
• A foundational understanding of marketing/SEO concepts or the ability to learn quickly (no execution experience required).
• Comfort interpreting high-level performance data and connecting it to business impact.
• Solid organisational and project management skills to keep multiple workstreams moving smoothly

What we offer:

• ️ Home office role. This is a full-time position, working Monday to Friday (40 hours per week).
• 36 days paid annual leave.
• €150 euros monthly co-working budget.
• Regular online team buildings and local meet-ups.
• A strong culture of innovation & learning - training & development plans for each team member.
• €500 set-up budget every 2 years to enhance your workspace.
• We have partnered with Regreener as part of our CSR strategy - it feels good to give something back!