Store Manager - The Body Shop Galleria

Clicks Group; KwaMakhutha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in South Africa is seeking a Store Manager to oversee daily operations and ensure profitability. The successful candidate will have at least Matric and 1-3 years of retail management experience. Responsibilities include managing financial performance, delivering excellent customer service, and leading and developing a high-performing team. This permanent position is located in Amanzimtoti and requires compliance with industry standards.

Qualifications

• 1 to 3 years experience in a retail environment as store manager (essential).

Responsibilities

• Manage financial indicators to maximize store profitability.
• Deliver high standards of customer service excellence.
• Ensure effective people management and development.
• Drive compliance to all in-store processes.

Skills

Knowledge of store standard operating procedures

Knowledge of customer service

Ability to manage, lead and motivate a team

Conflict management skills

Financial skills

Problem solving and decision making skills

Education

Matric/Grade 12

Business and/or Retail Management Diploma

Job description

Overview

Listing reference: click_023143

Listing status: Online

Apply by: 9 January 2026

Position Summary

Industry: Wholesale & Retail Trade

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Amanzimtoti

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About Our Company

Clicks Group

Introduction

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

Job Description

• To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
• To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
• To drive and manage compliance to all in-store processes aligned to requirements

Minimum Requirements

Qualifications and Experience:

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment as store manager (essential).

Skills, Abilities And Job Related Knowledge

• Knowledge of store standard operating procedures.
• Knowledge of legislation, IR and safety and security procedures.
• Knowledge of customer service.
• Knowledge of merchandising (visual, layout, Plano gram).
• Product knowledge.
• Knowledge of logistics/supply chain and retail industry.
• Ability to manage, lead and motivate a team.
• Verbal and written communication skills.
• Planning, organising, controlling and delegation skills.
• Conflict management skills.
• Financial skills.
• Problem solving and decision making skills.
• Performance management.