Store Manager

Clicks Group; Gqeberha; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail firm in Gqeberha is seeking a Store Manager to effectively manage daily operations and ensure maximum profitability. The ideal candidate will have a Matric/Grade 12 education, relevant retail management experience, and strong skills in team leadership and customer service excellence. Responsibilities include overseeing financial performance, maintaining high customer service standards, and managing compliance with store procedures. This is a permanent position offering market-related remuneration.

Qualifications

• Matric/Grade 12 is essential.
• Business and/or Retail Management Diploma is desirable.
• 1 to 3 years experience in a retail environment as store manager is essential.

Responsibilities

• Manage financial indicators to ensure maximum profitability.
• Deliver high standards of customer service through continuous improvement.
• Ensure effective people management and alignment in-store.
• Drive and manage compliance to in-store processes.

Skills

Knowledge of store standard operating procedures

Knowledge of legislation, IR, and safety procedures

Knowledge of customer service

Knowledge of merchandising (visual, layout, Plano gram)

Ability to manage, lead and motivate a team

Communication skills

Financial skills

Problem-solving skills

Performance management

Education

Matric/Grade 12

Business and/or Retail Management Diploma

Job description

Listing reference: click_023452

Listing status: Online

Apply by: 5 February 2026

Position Summary

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

Industry

Wholesale & Retail Trade

Job category

FMCG, Retail, Wholesale and Supply Chain

Location

Gqeberha (Port Elizabeth)

Contract

Permanent

Remuneration

Market Related

EE position

Yes

About Our Company

Clicks Group

Introduction

The main purpose of the job is to plan, lead and direct the effective management of the day to day operations of the store team in order to achieve operational excellence and business objectives

Job Description

• To ensure maximum profitability of the store by managing the key financial indicators (eg. sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To deliver high standards of customer service excellence consistently, through the achievement of objectives and continuous improvement.
• To ensure effective people management, development and alignment in store, in order to build capability to meet current and future staffing needs.
• To drive and manage compliance to all in-store processes aligned to requirements

Minimum Requirements

Qualifications and Experience

• Matric/Grade 12 (essential).
• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment as store manager (essential).

Skills, Abilities And Job Related Knowledge

• Knowledge of store standard operating procedures.
• Knowledge of legislation, IR and safety and security procedures.
• Knowledge of customer service.
• Knowledge of merchandising (visual, layout, Plano gram).
• Product knowledge.
• Knowledge of logistics/supply chain and retail industry.
• Ability to manage, lead and motivate a team.
• Verbal and written communication skills.
• Planning, organising, controlling and delegation skills.
• Conflict management skills.
• Financial skills.
• Problem solving and decision making skills.
• Performance management.