Store Manager

PEP; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company seeks a Store Manager in Durban to lead a dynamic team, meet business KPIs, and ensure a world-class customer experience. Candidates should have a Grade 12 qualification and preferably a degree/diploma in a relevant field, alongside 1-2 years of retail leadership experience. Strong skills in customer service, communication, and integrity are essential. This role involves working retail hours and maintaining the store's standards.

Qualifications

• Grade 12 qualification is essential.
• Proficiency in English is required.
• 1-2 years of experience in a retail leadership role is ideal.

Responsibilities

• Lead a store team to meet business KPIs.
• Manage cost according to the company culture.
• Ensure adherence to security measures and procedures.

Skills

Customer service

Interpersonal skills

Leadership skills

Managerial capabilities

Education

Grade 12

Relevant tertiary education (degree/diploma in business/retail)

Tools

Microsoft Office

Google GSuite

Job description

PURPOSE OF POSITION: Leading a store team to meet business KPIs including driving sales, cost control, mitigating risks and stock loss, administration and ensuring world class store standards.

RESPONSIBILITIES

• Increase sales by focusing on customer service and world-class store standards, maintenance of the store image, stock management and promotional implementation
• Stock loss is minimised by having a healthy store culture and following security measures, stock and cash handling procedures.
• Manage cost according to the company low cost culture by driving efficiencies in the store.
• Ensure administrative duties within the store are done according to the company guidelines.
• Leading a dynamic team of Dynamos - taking responsibility for team training, coaching and performance.
• Standards - maintain general health, safety and housekeeping standards

JOB REQUIREMENTS

• Grade 12
• Proficient in English.
• Relevant tertiary education - a degree/diploma in a business/retail related field would be an advantage.
• Ideally 1-2 years experience in a retail environment within a leadership role.
• Computer Literate (Microsoft and/or Google GSuite - will be an advantage).

ATTRIBUTES REQUIRED

• A passion for retail is essential to deliver a world-class customer experience.
• Demonstrate integrity and willingness to go the extra mile.
• Strong interpersonal, communication and leadership skills
• Strong Managerial capabilities - ability to plan, lead, organise and control.
• Ability to work under pressure in a fast-paced environment.
• Willing to work retail hours.

Closing Date: 3rd February 2026

Internal Development Pool Candidates will be given preference.

PEP strives for equal opportunity in terms of its employment equity guidelines.

If you do not hear from us within 4 weeks of the closing date of this position, please regard your application as being unsuccessful.