Store Manager (Pavilion Boutique)

Lindt and Sprungli; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading premium chocolate brand is seeking a Store Manager for their Boutique in KwaZulu-Natal, Durban. The successful candidate will manage daily operations, ensure exceptional customer service, and drive sales growth. Applicants should have 2-4 years of retail management experience and strong communication skills, alongside a passion for chocolate. This position offers the chance to work for a prestigious brand while developing team performance and achieving sales goals.

Qualifications

• 2-4 years of retail management experience.
• Strong verbal and written communication skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Manage daily operations of the Lindt retail Boutique.
• Maximize store profitability while maintaining customer service.
• Conduct monthly reports as required by Head Office.

Skills

Retail management experience

Strong communication skills

Time management

Customer service skills

Sales orientation

Education

Tertiary education preferred

Tools

Microsoft

Excel

Outlook

Job description

Job title: Store Manager (Pavilion Boutique)

Job Location: KwaZulu-Natal, Durban

Deadline: November 15, 2025

Position Purpose

• To uphold the integrity and promote the image of Lindt by managing day-to-day operations of the Lindt Retail Boutique. To work closely with the staff members, Retail Manager, personnel and appropriate corporate contacts resulting in the aggressive growth and development of the Lindt Brand.

Store Operations

• Management of the daily operations of Lindt retail Boutique
• Uphold the values of exemplary customer service through modeling of behavior and establishing appropriate guidelines.
• Monitor sales on a daily basis with a goal to maximize store profitability without sacrificing customer service.
• Timely ordering of merchandise and supplies with focus on overall inventory management and loss prevention.
• Daily reconciling of cash with sales receipts, daily paperwork and accounting, and other store administration.
• Develop and grow Corporate Sales business and strategy.
• Develop and utilize full knowledge of all products and sales information with a constant focus on achieving sales goals while controlling expenses.
• Maintain high standards for cleanliness and food / product safety.
• Open and close the Boutique according to shift plan
• Conduct monthly reports as required by Head Office.

Marketing

• Seek out local marketing opportunities and support corporate marketing initiatives.
• Implement local marketing initiatives driven by the Marketing department.
• Compliance with price changes and corporate merchandising initiatives.
• Maintain store merchandising presentation to company standards.

Qualifications

• 2-4 years retail management experience.
• Tertiary education preferred.
• Strong verbal and written communication skills.
• Familiar with social media channels.
• Strong time management habits.
• A self-starter with an ability to work both independently and as a team member.
• Excellent attention to detail, organizational and excellent multi-tasking skills.
• Computer literacy in Microsoft, Excel and Outlook.
• Experience in merchandising and presentation of premium products along with highly developed customer service and selling skills.
• Sales oriented, able to develop and build business.
• A talent for sales and selling.
• A passion of chocolate!
• Friendly
• Outgoing
• Proactive
• Sales / Retail / Business Development jobs