Store Manager

Pedros; Durban; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A local restaurant chain in Durban is seeking a Manager to oversee overall operations of the restaurant/take-away. The successful candidate will ensure that quality standards are met, manage stock control, and deal with customer complaints. They should have at least 1 year of experience in restaurant service, management skills, and strong communication abilities. This role aims to maximize profitability and maintain high service levels.

Qualifications

• Minimum of 1-year experience in restaurant and fast-food service.
• Knowledge of GAAP/Micros is an advantage.
• Strong management and organizational skills required.

Responsibilities

• Oversee the overall operation of the restaurant/take-away.
• Ensure quality standards of food and service are maintained.
• Manage stock control, purchasing, and orders.
• Handle customer complaints and maintain service levels.
• Maximize profitability and meet sales targets.
• Manage staff including discipline and work rosters.
• Ensure compliance with health and safety regulations.

Skills

Customer Service

Problem-solving

Management

Organizational skills

Communication skills

Tools

GAAP

Micros

Job description

Job Description

DUTIES AND RESPONSIBILITIES

• Overseeing overall operation of the restaurant/ take-away
• Ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained
• Overseeing and managing stock control, purchasing and orders
• Dealing with customer complaints and maintaining customer service levels of the restaurant/ take-away
• Maximising profitability and meeting sales and GP% targets, including motivating staff
• Managing staff including discipline and work rosters
• Work within a team and drive the restaurant/take-away forward
• Ensuring compliance with health and safety regulations

Requirements

• Restaurant and Fast-Food Service experience. Minimum 1-year related experience required
• GAAP/ Micros experience and knowledge - advantageous
• Management skills
• Organizational skills
• Customer Service and good verbal communication skills
• Problem-solving skills

Apply