Store Manager

Cash Crusaders Retail (Pty) Ltd; Giyani; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail company in Limpopo seeks a results-driven Store Manager to lead a high-performance team. You will drive sales, manage inventory, and ensure exceptional customer service. Responsibilities include training staff, overseeing daily operations, and ensuring compliance with company policies. Ideal candidates will have a strong background in retail management, excellent leadership skills, and a passion for customer service. This position requires working retail hours, including weekends and holidays.

Qualifications

• Proven retail management experience required.
• Strong leadership and people management skills are essential.
• Excellent communication and organisational skills needed.
• Target-oriented mindset to drive performance is important.
• Passion for customer service and retail excellence is a must.

Responsibilities

• Drive store performance to achieve sales targets.
• Maximise income through promotion of add-ons and revenue channels.
• Ensure effective stock management and monitor performance.
• Provide exceptional customer experiences and resolve complaints.
• Train and develop staff for growth and performance management.

Skills

Retail management experience

Leadership skills

Communication skills

Organisational skills

Customer service orientation

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as an Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities:

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For:

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours: Retail hours, including weekends and public holidays