Store Manager

Cash Crusaders; Johannesburg; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A prominent retail company in Johannesburg is looking for a results-driven Store Manager to lead operational excellence in a retail environment. You will be responsible for driving sales, managing inventory, and ensuring outstanding customer service. The ideal candidate must have a proven track record in retail management, strong leadership skills, and a passion for team development. This position requires commitment to the store's performance, along with excellent communication abilities and a customer-first approach.

Qualifications

• Proven retail management experience is required.
• Candidates should have strong leadership and people management skills.
• Excellent communication and organizational skills are essential.

Responsibilities

• Drive store performance to achieve and exceed sales targets.
• Ensure exceptional customer experiences that exceed expectations.
• Train and motivate staff to reach full potential.

Skills

Retail management experience

Strong leadership and people management

Excellent communication skills

Target-oriented mindset

Customer service passion

Job description

Are you a results-driven leader with a passion for retail and people development? Join our dynamic team as a Store Manager and take ownership of a high-performance environment that thrives on operational excellence, outstanding customer service, and team growth.

Key Responsibilities

Operational Management

• Drive store performance to achieve and exceed sales targets.

• Maximise income streams through effective promotion of add-ons, GP, and other revenue channels.

• Ensure consistent implementation of merchandising and marketing standards.

• Attract and retain a strong and loyal customer base.

Inventory Management

• Oversee inventory controls and ensure effective stock management.

• Monitor store performance in line with stock availability and customer demand.

Customer Service

• Ensure exceptional customer experiences that exceed expectations.

• Review and act on Mystery Shopper reports and customer feedback.

• Resolve product and service-related complaints quickly and effectively.

• Lead by example in reinforcing a customer-first culture among staff.

People Management

• Train, develop and motivate staff to reach full potential.

• Plan for succession and promote internal growth.

• Manage performance consistently and fairly.

• Foster a positive, engaging and productive working environment.

Administration & Compliance

• Ensure strict adherence to company policies, systems, and procedures.

• Oversee daily administrative duties, including cash-ups, safe checks, alarm checks and maintenance of admin files.

What We’re Looking For

• Proven retail management experience

• Strong leadership and people management skills

• Excellent communication and organisational skills

• Target and results-oriented mindset

• Passion for customer service and retail excellence

Working Hours

Retail hours, including weekends and public holidays