Store Manager

Top Vitae; Hillcrest; On-site; ZAR 400,000 - 500,000; Full time

Job summary

A retail company in Hillcrest is seeking an experienced Store Manager to oversee operations and enhance customer experience. The ideal candidate will have at least 5 years of experience in retail management and a strong background in customer service and team leadership. Responsibilities include managing store operations, enforcing policies, and driving continuous improvement to achieve store success. Competitive salary and stimulating work environment offered.

Qualifications

• 5 years of previous experience in managing a Retail team is required.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.

Responsibilities

• Showcase product range while building and maintaining strong customer relationships.
• Schedule, delegate, and monitor staff tasks.
• Manage day-to-day store operations, ensuring financial accuracy.
• Ensure that company policies and procedures are followed.
• Work closely with other departments to meet goals.
• Identify opportunities for improvement and implement changes.

Skills

Exemplary Customer Service

Team Leadership

Operational Efficiency

Policy Enforcement

Cross-Department Collaboration

Continuous Improvement

Education

Grade 12 / Matric

Advanced Diploma in Business Management

Bachelor's Degree

Tools

MS Office

Sage Evolution

Job description

Overview

As a Store Manager, you will be responsible for :

• Exemplary Customer Service : Showcase our product range while building and maintaining strong customer relationships. You’ll address customer concerns in-store and over the phone, ensuring a seamless and positive experience.
• Team Leadership & Development : Schedule, delegate, and monitor staff tasks, ensuring the team performs at its best. You'll also be responsible for coaching, providing feedback, and fostering a culture of collaboration and growth.
• Operational Efficiency : Manage day-to-day store operations, including maintaining accurate bank balances, conducting cash-ups, and preparing daily, weekly, and monthly financial reports. Your organizational skills will ensure smooth operations and financial accuracy.
• Policy Enforcement : Ensure that company policies and procedures are followed by all team members, maintaining a professional and compliant work environment.
• Cross-Department Collaboration : Work closely with other departments within the group, promoting seamless communication and teamwork to meet store and company goals.
• Continuous Improvement : Help drive store performance by identifying opportunities for improvement and implementing changes that boost efficiency, productivity, and overall store success.

Requirements

• 5 years of previous experience in managing a Retail team is required.
• Proficient experience in MS Office is essential.
• Sage Evolution experience will be advantageous.
• Grade 12 / Matric preferably an advanced diploma in business management or bachelor's degree.

Please consider your application unsuccessful should you not receive a response within 2 weeks of applying.