SSA PropTech Onboarding & Operations Leader

Deka Minas (Pty) Ltd; Pretoria; On-site; ZAR 800 000 - 1 200 000; Full time

Job summary

A leading real estate SaaS provider in South Africa is seeking a Senior Client Operations Leader to drive service delivery and client satisfaction. You will build and lead the operations team, oversee client onboarding, and ensure a smooth transition from sale to adoption. The ideal candidate has extensive experience in SaaS within emerging markets and is passionate about leveraging technology for client success. This role offers competitive compensation and growth potential.

Benefits

Competitive salary

Equity options

Travel opportunities

Qualifications

• 7+ years in operations or client service leadership, ideally in SaaS or PropTech.
• Proven success building and scaling teams for new product launches.

Responsibilities

• Architect and launch operations framework for diverse SSA markets.
• Own the client journey from contract to full platform utilization.
• Lead technical support prioritizing quick resolutions.

Skills

Strategic mindset

Organizational skills

Problem-solving abilities

Communication skills

Client-centric innovation

Education

Bachelor's degree in Business

Tools

Salesforce

Tableau

Zendesk

Job description

A leading real estate SaaS provider in South Africa is seeking a Senior Client Operations Leader to drive service delivery and client satisfaction. You will build and lead the operations team, oversee client onboarding, and ensure a smooth transition from sale to adoption. The ideal candidate has extensive experience in SaaS within emerging markets and is passionate about leveraging technology for client success. This role offers competitive compensation and growth potential.