Sportsbook Support Specialist — iGaming Expert

Initiate International; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A fast-growing sports betting operator in Cape Town is seeking an experienced Customer Support Agent. This role demands prior iGaming or sports betting experience, focusing on customer engagement across various channels. Key responsibilities include managing customer queries, providing guidance on betting products, and ensuring compliance with regulatory requirements. The ideal candidate will demonstrate strong communication skills and a deep understanding of sportsbook dynamics. Join a dynamic environment committed to excellence in service.

Qualifications

• Mandatory experience in iGaming or sports betting customer support.
• Strong understanding of sportsbook products and betting terminology.
• Comfortable working shifts, including weekends and public holidays.

Responsibilities

• Handle customer queries via live chat, email, and other digital channels.
• Provide clear, accurate guidance on sportsbook rules, bet types, and promotions.
• Maintain accurate records of all customer interactions in CRM systems.

Skills

iGaming or sports betting customer support

Understanding of sportsbook products

Excellent written and verbal communication skills

Job description

A fast-growing sports betting operator in Cape Town is seeking an experienced Customer Support Agent. This role demands prior iGaming or sports betting experience, focusing on customer engagement across various channels. Key responsibilities include managing customer queries, providing guidance on betting products, and ensuring compliance with regulatory requirements. The ideal candidate will demonstrate strong communication skills and a deep understanding of sportsbook dynamics. Join a dynamic environment committed to excellence in service.