Spitz - Store Manager - Merino Mall, Ermelo

AVI Limited; Secunda; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading retail brand is seeking a Store Manager for its location in Mpumalanga, Secunda. The ideal candidate will have at least 5 years of retail experience, including 12 to 18 months in a management role. Responsibilities include delivering exceptional customer service, driving sales, and fostering a high-performance team culture. Candidates should possess strong retail financial acumen and a passion for luxury brand management. This position offers an opportunity to impact customer experience significantly.

Qualifications

• Minimum of 5 years’ retail experience.
• At least 12 – 18 months of management experience in a retail environment.
• Strong understanding of profit & loss statements and retail financials.

Responsibilities

• Deliver an exceptional customer journey while ensuring operational excellence.
• Recruit, mentor, and develop a high-calibre retail team.
• Monitor daily sales performance and ensure contributions to store targets.

Skills

Customer service excellence

Team leadership

Sales performance analysis

Merchandising

Education

Matric / Grade 12

Tertiary Retail Qualification

Job description

Job title: Spitz - Store Manager - Merino Mall, Ermelo

Job Location: Mpumalanga, Secunda

Deadline: January 18, 2026

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Your Role

• As a Store Manager, you will be responsible for delivering an exceptional customer journey while ensuring operational and sales excellence. You will lead a passionate team, uphold the highest standards, and guarantee that every aspect of the store reflects the luxury, sophistication, and prestige that define our brand.

Reporting to: Regional Manager

Team: Permanent & Flexi Staff within the store

Key Areas of Impact

Creating an Exceptional Customer Experience

• Cultivate a service-driven culture, ensuring customers receive a world-class experience
• Implement action plans based on mystery shopper feedback to continuously elevate service standards
• Build strong relationships with customers and maintain a loyal client base
• Provide in-store coaching and continuous training to refine sales and service skills

Inspiring and leading a high-performance team

• Recruit, mentor, and develop a high-calibre retail team that embodies our brand values
• Drive performance through structured Individual Performance Agreements (IPAs), one-on-one coaching, and meaningful feedback sessions
• Recognise and reward excellence while ensuring accountability with clear expectations
• Foster a positive and motivating work environment that encourages growth

Driving Sales and Operational Excellence

• Monitor daily sales performance and ensure every team member contributes to store targets
• Analyse the income statement and manage expenses to maximise profitability
• Maintain optimal stock levels in alignment with customer demand and store needs
• Ensure compliance with in-store controls, visual merchandising standards, and premium store presentation
• Use key retail disciplines to manage store operations efficiently

Achieving Business Targets

• Deliver on key metrics, including trading density, basket size, and salary-to-sales ratios
• Align team performance with brand goals, ensuring a seamless and luxurious shopping experience

What It Takes to Succeed

Experience that set you up for success

• Minimum of 5 years’ retail experience
• At least 12 – 18 months of management experience in a retail environment
• A deep understanding of the retail landscape, including brand positioning and customer engagement

Qualifications & Certifications that will contribute to your success

• Matric / Grade 12 (essential)
• Tertiary Retail Qualification (advantageous)

Additional Requirements that will enhance your impact for success

• Knowledge of Industrial Relations (IR) laws and ability to initiate enquiries
• Strong understanding of profit & loss statements and retail financials
• Experience in merchandising, stock control, and store administration
• Ability to recruit and build a team that represents a luxury retail brand
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